ServiceNow Architect

• Rockville, MD

• Type: Full-time

• Min. Experience: Director

Northramp is looking for smart, personable, and creative individuals interested in helping grow something truly unique in our markets. The ideal candidate will have in-depth knowledge of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and XML. As a Northramp senior consultant you will be responsible for mentoring and developing junior staff, delivering quality services to our clients and expanding work under existing contracts.

We are currently looking for a ServiceNow Developer who will:

• Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.

• Provide general support, administration and maintenance of ServiceNow platform and associated applications

• Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

• Configure and improve core and custom applications by working closely with ServiceNow functional team

• Work directly with end users to resolve support issues within ServiceNow

• Monitor health, usage and overall compliance of ServiceNow and its applications

• Develop systems integrations and process automation

• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each of the above

• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow

• Configure and manage Discovery

• Lead team in application and platform upgrades

• Load, manipulate and maintain data between Service-now and other systems

• Create ServiceNow reports and dashboards

Additionally, the ideal candidate can:

• Work independently, be a self-starter, and able to operate in a proactive way

• Deliver excellent oral and written communication skills to both technical and non-technical audiences

• Demonstrate strong analytical and problem-solving skills; logical thinker and intellectual curiosity

Required Qualifications

• US Citizenship

• Ability to pass a federal background check successfully and maintain eligibility for continued access authorizations, including periodic drug screenings, granted by such a successful background check

• Bachelor’s degree

• 3-5 years of ServiceNow development experience

• Strong JavaScript, XML, and HTML skills and familiarity with LDAP, MS Active Directory and ADFS

• Proven experience implementing and customizing a web architected, n-tiered enterprise application

• Proven experience implementing integrations of enterprise software systems

• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production

• Must be technically savvy and able to design and build applications that meet business goals and objectives

• Excellent verbal and written communication skills; ability to communicate clean, organized and thorough information and data appropriate for the intended audience

Desired Qualifications:

• Experience working in the government sector (local, state, or federal)

• ServiceNow System Administrator / Developer certifications

• Experience configuring ServiceNow Discovery

• Strong knowledge and familiarity with ITSM processes

• ITIL V4 Foundation Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

COVID-19 Vaccine Mandate

Candidates must have received or be willing to receive the COVID-19 vaccination to be considered. Proof of vaccination is required. Medical and/or religious exemption requests will be considered. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

About Northramp

At Northramp, our passion, our true north, is to help our clients cut through the fog and obtain technical and operational clarity to help them make the most significant impact possible. Focused like a laser on driving value for our clients, Northramp specializes in helping public and private sector clients streamline their IT operations, improve their technical services, and drive greater returns from IT investments.

If you are curious in learning more about Northramp, please visit our website at https://www.northramp.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Reasonable Accommodation Requests

Northramp is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail PeopleOPS@northramp.com or call: (866) 602-8688 - Northramp Human Resources. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

EEO is the Law

The law requires Northramp to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: EEO is the Law (https://www.northramp.com/s/eeoc_self_print_poster.pdf) and EEO is the Law Supplement (https://www.northramp.com/s/EEO-is-the-Law-Poster-Supplement.pdf) .

Pay Transparency Non-Discrimination

Northramp will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (https://www.northramp.com/s/Pay-Transparency-Poster.pdf) for more information.

E-Verify

As a Federal Contractor, Northramp is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify (https://www.northramp.com/s/E-Verify-Poster.pdf) .