Job Information
BAE Systems Help Desk Analyst in Rome, New York
Job Description
BAE Systems is seeking a Help Desk Analyst to support programs and efforts within the AFRL RIE cross domain and data and information handling portfolio. Technical support for the capabilities and associated programs requires personnel with specific knowledge, expertise and experiences in the Intelligence and Command and Control (C2) Community. This role will lead and provide Tier 1 help desk support, conduct problem resolution for systems, test, and debugging, of current and future systems offered by multiple program offices, including SecureView and X-ARIBTOR. Track program metrics, providing reporting that identifies trends, and can be used to determine incident status and rates at program and enterprise levels.
Additional responsibilities include:
Resolve technical problems in a help desk environment
Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Resolve access requests for user accounts and other desktop support functions
Where possible, use automated tools and scripts to improve efficiency and accuracy
Provide technical assistance, training, and system documentation for users to promote efficient operation of applications
Collaborate with the Program Management Offices to build and expand a repository of knowledge base documents for use in the resolution of issues
Follow standard help desk procedures and adapt them to meet requirements in a dynamic environment
Document the response to tickets in Jira Helpdesk or approved issue management and tracking software
Provide system monitoring, administration, and Help Desk support to include network installation, problem resolution, upgrades, maintenance, maintaining user system and exchange accounts, and user training
Required Education, Experience, & Skills
BS/BA Degree and 6 years of relevant experience OR MS/MA Degree and 4years of relevant experience
Experience resolving technical problems in a help desk environment
Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
Experience resolving access requests for user accounts and other desktop support functions
Experience using automated tools and scripts to improve efficiency and accuracy
Experience developing training and system documentation for users to promote efficient operation of applications
IAT Level II certified
Preferred Education, Experience, & Skills
Experience with DI2E and the Atlassian Tool Suite, especially Jira Service Desk, and Jira
Experience with Linux based systems.
Demonstrated Cross Domain knowledge and experience.
Current TS/SCI Clearance
Specific experience with Cross Domain Applications
Systems administration experience
Red Hat or Linux Certification
Pay Information
Full-Time Salary Range: $73778 - $125422
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Help Desk Analyst
108974BR
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
BAE Systems
- BAE Systems Jobs