IT Systems Administrator

Feldco is honored to have been named a top workplace in 2024 by the Chicago Tribune making us a 11-time award winner!

We are hiring this individual for after hours and weekend support and are not flexible on the below requirements

• Monday To Friday, 11am to 7pm

• This is an on-site role, not a hybrid or remote position

• On call for after hours support every other weekend

Job Summary:

We are seeking a detail-oriented, thorough, and organized Software and IT Systems Administrator to join our growing team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. In this position, you will play a key role in creating and testing new computer programs. You will also be required to solve existing software problems, work with other developers, create SQL queries, push SQL updates and general maintenance of the SQL and MySQL databases.

IT Support Duties and Responsibilities

• Support all in-house software applications

• Install and configure software and computer systems.

• Troubleshoot and resolve issues with software or hardware.

• Walk colleagues or clients through steps to help them resolve their technical problems.

• Maintain procedures and reports that provide technical support to the entire organization.

• Analyze records and logs to spot underlying trends and potential issues.

• Support the implementation of new solutions or applications.

• Establish accounts for new users and assist with password or login problems.

• Test, evaluate, and make decisions about new technology for the business.

• Participate in business-wide meetings to provide insight into technical requirements.

  IT Support Requirements and Qualifications

• This position will requires

• Associate's or bachelor's degree in computer science or a related field.

• 1+ years of experience in a technical support role.

• Certifications are preferred, but not required.

• Working knowledge and expertise with a variety of software, hardware, and applications.

• Willingness to solve complicated problems and see projects through to completion.

• Analytical skills to study problems and records and identify solutions.

• Team-oriented attitude to help other colleagues and departments with technical problems.

• Strong interpersonal communication and relationship-building skills.

• Ability to manage time and effectively prioritize numerous projects at one time.

  Technologies Used In Our IT Environment

• Spiceworks

• VoIP phone system (3CX, Vonage, Nexvortex, RingCentral)

• ESX VM

• NAS systems (Synology, Buffalo, Backblaze, Azure, Citrix)

• iLo administration

• AV (SentinelOne, Bitdefender, Webroot, Malwarebytes)

• Web filtering (Web Titan)

• Email filtering (Spam Titan)

• Bandwidth monitoring (LogicMonitor)

• AP (Meraki)

• Verizon tablets

• Tablet monitoring (Cerberus)

• Asset Tiger

• JPMorgan scanners (Epson, Panini)

• Right Networks (Accounting)

• Nexvortex faxagent

• Eagle Camera Monitoring

• Teamviewer, Zoom

• Amazon, Newegg, CDW

• Quickbooks

• Sketchup

• Windows, Linux Server/client OS and applications/services

Job Information:

• Hours: Monday To Friday, 11am to 7pm; this position requires you to be on cal every other weekend for maintenance

• Location: 6300 North River Road, Rosemont, IL, 60018

• Pay Range: $60,000

Benefits Offered To Feldco Employees:

• Health: Comprehensive medical coverage, including options for PPO and HMO plans. Coverage is available for employees, spouses, and dependents. Free Teladoc and MyStrength (mental/behavioral health) when you are enrolled in one of Feldco’s medical plans.

• Dental: Dental coverage (PPO plans) including preventive services, basic and major procedures, etc.

• Vision: Vision plans cover annual eye exams, prescription lenses, and frames or contact lenses.

• Life and Accidental Death & Dismemberment (AD&D): Free $15,000 policy for all full-time employees

• Disability Coverage: Employees can enroll in STD and LTD.

• Voluntary Life Insurance: Employees have the option to purchase voluntary term life insurance with a guaranteed issue amount of $100,000. The max benefits amount is $500,000.

• Employees are additionally offered: Offer Accident, Critical Illness and Hospital Care coverage; identity Theft protection; Employee Assistance Program; Discount on pet insurance through Fetch

• 401(k) Retirement Plan: 401(k) with company match

• PTO and paid holidays

What can Feldco Offer You?

• Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

• Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets

• Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development

• Security – We operate profitability and are enhancing the benefits and care of our employees

• Professionalism – We are investing heavily in quality improvements and establishing industry-best operations

• Teamwork – We are focused on assisting each other and working together to take care of our customers