Job Information
McDermott IT Pillar Tech in Sabine Pass, Texas
Company Overview:
People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.
Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Here, what you do matters.
Job Overview:
The IT Pillar Tech provides solutions to problems in the IT Pillar discipline without supervisory approval and will evaluate and select solutions from established operating procedures and scientific procedures.
Key Tasks and Responsibilities:
General HW support and maintenance, Help Desk activities
Level 2/3 end-user support
Workstation moving, fixing, and installation using internally approved methods
Call Manager maintenance and telephone sets
Software package creation
SW installation
Local Backup system administrator
Training sessions on all technology changes
Work closely with the EDS team, and ensure knowledge-sharing
Perform Introductory Onboarding training
Ensure that VIP users are properly managed, and their needs are taken care of
Reach out to other members / escalate as necessary to ensure customer satisfaction
Help with software Upgrades or Rollouts of both Productions Tools & Engineering Software
Support Infrastructure Team in Setup and take part in projects as and when required
Support infrastructure team, handling server backup/recovery
Coordination of network setup & support
Manage IT assets and ensure adequate stock exists
Maximize utilization of assets by reuse
SCCM maintenance
Telephone/Mobile assets
Support (Project) IT Coordinators, end users, application developers, and application administrators’ users with solving problems
Assist users through telephone, remote control of desktops, ail, and direct contact at the helpdesk or users’ desk
Responsible for the application of Environmental Policy and Procedures within their area of responsibility
Change Management:
Report changes due to moves and/or changes in personnel
Problem Management:
Proactively monitor ticket queues (both onshore and offshore) on ServiceNow and take ownership, coordinate & action as required
Analysis of detected or reported problems
Assign correct priorities to problems
Control of the problem-solving process
Solve problems or report to third-party support
Report to the supervisor and user of the solution
Maintain the correct status of calls in the call support system
Maintain user help documentation
Create and maintain documentation, procedures, and work practices
Configuration Management:
Support users in configuring network printers
Support users on the use of cell phones
Explain company policies on IT matters
Assist in maintaining accurate inventory records
Hardware Management:
Ensure that hardware (PCs, printers, etc) function according to specification
Support users on the use of equipment
Report malfunctions
Take corrective maintenance
Software Management:
Support users on the use of standard installed software (Notes, MS Office, etc)
Virus reporting and controlling
Report malfunctions
Support users in acquiring and installing approved software
User Management:
Report on the (mis)use of resources
Service Management
Capacity Management:
Application monitoring and optimization
Essential Qualifications and Education:
Associate/Diploma degree preferred in Engineering or IT discipline Experience at least two+ years of experience as a Support Engineer or in a comparable function Good knowledge of IT systems
General knowledge of IT infrastructure
Medium knowledge of the English language in speaking, reading, and writing
Ability to express oneself orally
Ability to express oneself in writing
Ability to gather information
Working in team operations
Training/education of users
Flexible, accurate, diplomat
Customer oriented
Prepared to travel
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At McDermott, we proudly work together to create and deliver innovative engineering and construction solutions for the energy industry. Our customers trust our technology-driven approach to design and build infrastructure solutions to responsibly transport and transform natural resources into the products the world needs today. Because we’re powered by the most innovative minds, we rise to every challenge to make what was once just an idea a reality.
McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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