Case Manager - Transitional Aged Youth

Job Code:12547

Location:Saco 04072

Department:Transitional Age Youth - Saco

FT/PT Status:Full Time

Summary:

Sweetser is opening a brand new Transitional Aged Youth program right on our Saco Campus! Come join our new Team!

$2,000 Sign-On Bonus!

The Case Manager provides outreach, care coordination, and information about the health care system in general and at care transition points between health care agencies (i.e. emergency department/inpatient unit to community services). Ongoing care includes providing health education/health promotion in partnership with other members of the Interdisciplinary Team.

ESSENTIAL FUNCTIONS:

• Conduct assessments of participants with their guardian and natural supports for physical health, mental health and social service needs.

• Provide information on the importance, availability and appropriate use of primary and emergency care. Assist in the exploration of less restrictive alternatives to hospitalization.

• Refer to other services including, but not limited to, other behavioral health and/or medical services, housing, food, clothing and other basic needs.

• Promote participant wellness.

• Proficient in electronic health records (EHR).

• Document services by entering participant data into (EHR), complying with all organization, state, and federal documentation requirements.

• Determine appropriate level of care using screening tools approved by DHHS.

• Develop Individualized Service/Support Plan (ISP) or plan of care in conjunction with the person served. Collaboratively review and update the plan as needed.

• Participate in crisis intervention, resolution and follow-up services.

• Identify and document unmet participant needs.

• Facilitate active and timely communication among the members of the team.

• Facilitate transportation to medical appointments and community activities.

GENERAL EXPECTATIONS:

• Provide excellent customer service.

• Collect data to assist in tracking of services and in quality improvement activities.

• Carry out various quality assurance activities, such as explaining the purpose of the patient satisfaction survey, documenting reasons for dropouts or any patient feedback regarding problems with access or quality of services, and communicating findings to supervisor.

• Be committed to the mission, vision, and values of the organization.

• Work collaboratively as a member of a team with various groups of staff, depending on the issue addressed.

• Assure quality in work performed to facilitate the delivery of quality services.

• Report accidents and injuries in a timely fashion, demonstrate safe housekeeping practices, notify supervisor of potential health and safety concerns immediately, participates in health and safety training as required. Understand and follow all Sweetser health and safety policies.

• Ability to support and recognize the important role volunteers play. Sweetser employees work with, support, collaborate with volunteers, and promote opportunities for volunteer engagement.

• Follow Suicide safer care practices.

• Other duties as assigned.

EDUCATION:

• Bachelor's degree (B.A. or B.S.) from four-year college or university in psychology, mental health and human services, behavioral health, behavioral sciences, social work, human development, special education, counseling, rehabilitation, sociology, nursing or closely related field preferred.

• Successfully complete an orientation and training program in wellness case management/advocacy which includes training on how to provide support for assisting patients with making life changes to help them self-manage and/or improve their chronic condition(s).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Maintain a valid state driver’s license

• MHRT-C certified or eligible.

• CIPSS certification desired.

EXPERIENCE:

• Experience working in or with medical practices preferred.

KNOWLEDGE AND SKILLS:

• Skills in being well-organized, being able to independently prioritize workload, and having excellent interpersonal skills.

• Computer proficiency: prior experience with an electronic health record preferred.