Description

Robert Half Healthcare is recruiting for motivated, customer-focused individuals to join upcoming opportunities as a Customer Service Representative. As part of our dynamic team, your role will include offering customer support through various channels such as phone, email, or social media. Your core function will be to ensure that customers have a seamless experience with our products or services.

Responsibilities:

• Handle incoming calls and respond to customer's emails promptly.

• Professionally resolve customer inquiries and complaints in a timely manner.

• Understand and communicate resolutions effectively to customers.

• Manage large volumes of customer interactions, including processing orders, handling returns, and answering product/service related queries.

• Provide recommendations for problem resolution and follow-up to ensure resolution and satisfaction.

• Assist with day-to-day operations of the customer services team.

• Maintain a detailed record of customer interactions and track customer requests.

• Develop a strong knowledge of our products and services to facilitate the resolution process.

• Provide informed responses to customer by obtaining and assessing relevant information.

• Contribute to the team by meeting personal targets and providing pertinent customer feedback.

We are an equal opportunity employer and we welcome and encourage applications from all interested parties.

Thank you for considering this opportunity. We look forward to hearing from you.

Requirements

Requirements:

• High school diploma, GED, or equivalent experience.

• Previous experience in a customer support role demonstrating strong customer service skills.

• Strong communication and interpersonal skills.

• Proficient in using Microsoft Office Suite (Outlook, Excel, PowerPoint) and Customer Management Systems.

• Ability to work in a fast-paced environment.

• Ability to multitask, prioritize, and manage time effectively.

• Excellent problem-solving skills.

• Ability to be resourceful and proactive when issues arise.

• Willingness to learn and to take on new tasks.

• Ability to work independently yet effectively in a team environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .