Description We are seeking a Help Desk Analyst II based in Sacramento, California. This role is primarily located in a secure, non-public access building, providing IT support within a large-scale, Citrix-based virtual desktop environment. This job offers a long-term contract employment opportunity, where the selected candidate will be part of a team responsible for maintaining IT services and support for approximately 1,200 users.

Responsibilities:

• Provide IT support to a large user base, ensuring efficient resolution of inquiries and issues.

• Handle incoming calls and emails to the IT helpdesk, providing prompt assistance to users.

• Understand and support a Citrix-based virtual desktop environment.

• Gain proficiency in Court-specific applications to operate effectively.

• Utilize the Epicor ITSM ticketing system for tracking and resolving issues.

• Maintain a clean and sanitized workspace, adhering to safety protocols within the building.

• Possess familiarity with Wyse thin clients, HP printers, and Fujitsu 7160 scanners, or be willing to learn.

• Be prepared to receive training on the Court's unique applications and systems.

• Provide IT-related solutions and assistance to all Court users, including deputies assigned to serve as bailiffs in courtrooms.

• Ensure the IT call center is operational from 8 a.m. to 5 p.m., Monday through Friday, excluding holidays.

Skills:

• Proficiency in PC Desktop - Workstation

• Knowledge of MS Windows 10 Requirements • Must hold a minimum of 3 years of experience in a similar role

• Proficiency in PC Desktop - Workstation is mandatory

• Advanced knowledge of MS Windows 10 is required

• Excellent problem-solving and analytical skills

• Strong verbal and written communication skills

• Demonstrated ability to manage multiple tasks in a fast-paced environment

• Experience in remote troubleshooting and issue resolution

• Ability to work in a team environment and independently when needed

• Must have exceptional customer service skills

• IT-related certifications are a plus

• Familiarity with IT Service Management software would be beneficial

• Must be open to learning new technologies and tools. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .