At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after 30 days of employment

• Employee stock purchase plan

• Tuition reimbursement

• Development opportunities to grow your career with a global company

JOB SUMMARY

Under the direction of the Senior Process Support and Documentation Director, the Senior Process Support Manager drives process development, ensures smooth project implementation, and oversees all process and system enhancement activities assigned to Process Support teammates, consistently ensuring we are standardizing and optimizing process and assessing for key financial impacts throughout. This leader is responsible for ensuring the essential duties and responsibilities of Process Support Specialist and Senior Process Support Specialist direct reports are completed within all business, legal, regulatory, and industry best-practice guidelines, based on timelines developed. Sets bar for effective process management, project management, leadership, and cross-functional communication. Uses discretion to make and guide business decisions autonomously, as appropriate, for all activities within scope of role to benefit ultimate company goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assesses and monitors all Process Content engagement requests (PCETs) submitted by business owners to ensure the success of multiple concurrent projects and run-the-business (RTB) activities.

• Manages and controls high-volume workload of project and RTB PCETs, directing and prioritizing work within the team or self-managing items as volumes require.

• Ensures Process Support Specialists and Sr. Process Support Specialists are appropriately managing PCETs and executing on business needs within required time frames. This includes work for documentation creation, documentation updates, system enhancements, communications, and/or coordination of training.

• Oversees teammate coordination of approvals from business, Legal, Compliance, Regulatory, and senior leadership to ensure all documentation and system changes are in compliance with company, legal, and regulatory policies and requirements, as well as industry best practices.

• Coordinates activities with other departments, providing due dates and performing follow-up to confirm tasks are completed as assigned. Provides cross-functional expertise and completes tasks in different value streams.

• Oversees and assesses interdepartmental stakeholder impacts, serving as a contact point for corporate and centralized operations, branch operations, information technology, sales, marketing, select vendor partners, and applicable others to drive improvements and build continuity between the front and back end of the business.

• Delegates participants for and participates in joint application design and/or user acceptance testing sessions conducted to improve the company’s operational systems and processes.

• Maintains awareness of legal changes and regulatory requirements affecting all areas of business and oversees process development and maintenance, ensuring teammates are informed of and compliant with internal and industry policies and regulations.

• Adheres and ensures team adherence to documentation procedures, formatting and technical writing review process, submission procedures, cyclical review of content, impact analyses and time studies, meeting SLAs, procuring appropriate approvals for changes, compliance with deadlines, etc.

• Drives and supports a culture of continuous improvement and efficiency through quality process engineering.

• Applies proven experience, extensive knowledge, and professional discretion to make and guide business decisions and resolve issues to meet company goals and objectives, as appropriate.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• Hires, coaches, prioritizes work, delivers performance evaluations, and implements corrective action plans for larger team of subordinate staff.

• Facilitates appropriate succession planning.

• Guides and monitors SMART goal development and execution.

• Communicates changes in team process to staff in a timely and effective manner.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• 4-year college degree or equivalent experience is required.

• 10 years of related experience is required.

Certificates, Licenses, Registrations, or Professional Designations

• N/A

SKILLS, KNOWLEDGE, AND ABILITIES

• Extensive experience and demonstrated understanding of field, customer service, and/or reimbursement operational best practices.

• Business acumen and proven people and business leadership skills .

• Strategic thinking and exceptional problem-solving/analytical skills.

• Financial management and budgeting.

• Project management expertise.

Computer Skills

• Advanced skills in Excel, PowerPoint, Word, and Visio.

• SharePoint proficiency.

Language Skills

• English (reading, writing, and verbal).

• Impeccable communication skills, both written and verbal.

Mathematical Skills

• College-level mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data.

Other Skills

PREFERRED QUALIFICATIONS

Education and/or Experience

• Apria operational knowledge and leadership experience strongly preferred.

• Healthcare experience strongly preferred.

Computer Skills

• Experience with Snag-It preferred.

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise.

TRAVEL

Occasional travel as required.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.