POSITION TITLE: BABHA Adult Case Manager Supervisor RESPONSIBLE TO: COO DEPARTMENT/SITE: BABHA / Bay City or SCCMHA / Saginaw STATUS: Exempt; salaried. Unit requirement. All the criteria-based duties and standards within this document will be performed according to established policies, procedures and guidelines within the department/site and SPSI. JOB SUMMARY The adult case manager supervisor is the principal provider of direct care clinical service at Saginaw Psychological Services. It is the responsibility of the supervisor to provide guidance, counsel along with follow through on specific work-related functions as directed in your position. The Supervisor works in the agency's mental health counseling center and may have a caseload of clients with varying diagnosis which none will be discriminated against. ESSENTIAL JOB DUTIES SUPERVISOR 1. Will actively participate in individual team and all staff supervision/meetings. Will work to continually improve skills, seeking training in areas where needs or goals have been identified. 2. Will openly acknowledge difficulty in managing any case and seek support and supervision from their direct supervisor. 3. Will immediately report critical issues and work with their direct supervisor to develop an intervention plan. 4. Will support and attend where possible agency events or initiative, and the goals of the agency strategic plan. 5. Will identify and resolve conflicts/dissatisfaction issues in their department. Will treat all supervisees with fairness and respect. 6. Will carry selected and additional administrative assignments as required, case record review, committee assignments, etc. 7. Supervisor will be expected to have an established caseload as determined by their direct supervisor. 8. Will follow all standards set by the BABHA or SCCMHA contract and implement accordingly. 9. Review and conduct interviews for the team and complete hiring process with human resources. 10. Linking consumers to appropriate resources in the community. 11. Coordinating with different professionals and agencies that serve our consumers. 12. Monitoring treatment and medications. 13. Advocating for our consumers to ensure equality and reduce the stigma of mental health/substance use. 14. Respond to routine and emergency contacts from clients and/or staff. 15. Work as a team member to improve the various services offered by the agency 16. Support and attend where possible agency events or initiatives, and the goals of the agency strategic plan. 17. Establish and oversee administrative procedures to meet objectives set by senior management. 18. Review rosters completed by team and ensure case managers are completing documentation on time. If not, meeting with them to address these issues in supervision or more frequently if needed and writing up progressive discipline if needed (PAF). 19. 20. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. 21. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. 22. Research and analyze member or community needs to determine program directions and goals. 23. Act as consultants to agency staff and other community programs regarding the interpretation of program-related regulations and policies. 24. Run productivity and manage invoices from case management department. 25. Complete annual performance appraisals as they are due. 26. Attend all trainings required and/or trainings required to maintain licensure. 27. Maintain your credentials and required trainings to satisfy your licensure and/or insurance otherwise immediate suspension of employm