POSITION PURPOSE

This position is responsible for card operations including research and resolution of card

processing disputes, processing chargebacks, and adjusting members' accounts. In

addition, this position reviews system reports and credit and debit card fraud analysis;

fulfills card related service requests from other credit union departments; answers member

questions regarding Credit Union card services that are provided; and performs a variety of

account maintenance.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: Understanding of member products and services.

Experience Required: 1 to 3 years of related office experience.

Skills/Abilities: Well organized. Attentive to detail. Excellent communication and public relations skills. Able to assist and work well with others. Professional appearance and attitude. Ability to operate related computer applications and other business equipment.