The Quality Assurance Representative will assist with maintaining the quality and accuracy of member records and credit union data in compliance with applicable Federal and State regulations as well as internal policies established by GMFCUs Board of Directors and corresponding procedures

Job Requirements

The Position:

• Perform tasks to support other departments or member requests such as, but not limited to, closing accounts, mail deposits/loan payments, address changes, account verification requests, return mail, debit card dispute research, subpoenas, assist accounting with some general ledgers, etc.
• Complete special projects and miscellaneous assignments or functions as required and/or assigned.
• Audit various Credit Union processes to ensure accuracy for the membership.
• Communicate with frontline and back office team about errors related to processing. Follow-up to ensure corrections have taken place.
• Report the results of audits/reviews in an approved format to appropriate branch or department supervisors.
• Exercise independent judgment and critical thinking to resolve issues, suggest improvements and embrace new ideas.
• Maintain confidentiality of member information as well as results of any reviews and department information.
• Perform other duties as assigned

The Candidate:

• High School Diploma or Equivalent
• 2-3 years of experience in financial accounting activities preferred
• Basic reading, writing and arithmetic skills required
• Computer skills and knowledge of relevant software
• Detail-oriented
• Positive Attitude
• Team Oriented
• Analytical thinker
• Ability to multi-task in a fast-paced environment
• Ability to effectively communicate, work and interact with others
• Must be able to stand, walk, stand, bend, stoop/crouch/squat, use hands or fingers repetitively, reach at or below shoulder level and twist at waist
• Must be able to exert up to 10lbs of force, occasionally, to lift, carry, push, move and pull objects
• Light work usually requires walking or standing frequently
• Work is typically sedentary
• Must be able to stand, walk, stand, bend, stoop/crouch/squat, use hands or fingers repetitively, reach at or below shoulder level and twist at waist
• Must be able to exert up to 10lbs of force, occasionally, to lift, carry, push, move and pull objects
• Light work usually requires walking or standing frequently

*The physical requirements noted are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS AND ENVIRONMENT

• Work is routinely performed in a typical interior office environment

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individual(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.