Senior Specialist, Operations OSD

Requisition Id: 374978

Business Unit: LTL

Location:

Saint Louis, MO, US, 63147

What you’ll need to succeed as an Operations Specialist for Over, Short and Damage at XPO

Minimum qualifications:

• 2 years of operational experience in transportation, warehousing or a similar field

• Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details

• Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner

• Strong computer, typing and 10-key skills

• Proficiency in Microsoft Office

Preferred qualifications:

• At least 1 year of experience in OS&D

• Knowledge of hazardous materials regulations

About the Operations Specialist for Over, Short and Damage job

Pay, benefits and more:

• Pay startsat $23.73/hour

• Competitive compensation package

• Full health insurance benefits available on day one

• Life and disability insurance

• Earn up to 13 days of PTO over your first year

• 10 paid company holidays

• 401(k) option with company match

• Education assistance

• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention

• Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.

• Effectively use tools related to matching freight, documenting shipment dispositions, etc.

• Develop strong relationships with operational teams at the service center(s) to solve recurring issues

• Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs

• Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.

• Bill shipments under applicable tariffs and pricing agreements

• Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims

Operations Specialists for Over, Short and Damage are required to:

• Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .