This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12419227

Maintenance/Service Technician Job Summary:

Responsible for performing solar system maintenance and service.

Job Duties include but are not limited to:

• Develop and implement Tech Support Intake Form and Case Creation.
• Create optimizer/micro inverter site mapping and scan/enter product codes from design map.
• Monitor Tech Support email account and vendor portal notifications for customer system issues.
• Analyze, diagnose, and resolve issues with solar systems.
• Perform service and general maintenance on customers installed solar systems.
• Create Cases and Issues in Zoho Projects.
• Report findings/diagnostics Maintenance/Service Manager.
• Initiate Maintenance/Service processes by recording details in task management CRM per company process and procedure.
• Initiate warranty replacement requests and act point of contact for warranty work.
• Verify correct project information is in ZoHo Project Record (PR)/Cases Module as appropriate or project module.
• Support the commissioning of solar projects as they are completed and coordinate with the electrician of record on the project for remediation as needed.
• Maintain ownership of solar project commissioning report forms for both residential and commercial projects and submit changes/updates to engineering for approval.
• Complete all necessary forms or paperwork as assigned or directed by company processes and procedures.
• Identify tools, equipment, and processes necessary to complete work.
• Innovate and research new techniques to improve processes.
• Communicate with staff and vendors in a professional, considerate, and respectful manner.
• Maintain appropriate safety and professional training and certifications.
• Study applicable Maintenance/Service techniques, design software, and industry best practices.
• Assist Solar Installation Team in the field as needed.