Founded in 1854, Hamline was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff, and students cultivate an ethic of civic responsibility, social justice, and inclusive leadership and service.

Hamline University is an Equal Opportunity/Affirmative Action employer. Hamline University does not discriminate on the basis of race; color; religion; creed; sex; sexual orientation; gender identity; gender expression; national origin; marital status; familial status; status with regard to public assistance; membership or activity in a local human rights commission; disability; age; protected veteran status; or any other status protected by applicable law in its education or employment programs or activities. The University will provide reasonable accommodations to qualified individuals with disabilities.

Founded in 1854, Hamline University was the first university in Minnesota and among the first coeducational institutions in the nation. Hamline University provides a world-class education for undergraduate and graduate students. Our faculty, staff and students cultivate an ethic of civic responsibility, social justice and inclusive leadership and service.

JOB SUMMARY

The primary purpose of this position is to provide quality financial aid service to Hamline University students and staff with specific responsibility for financial aid packaging for graduate students. The Financial Aid Counselor is also responsible for customer service and loan certifications, website updates. The Financial Aid Counselor is also responsible for administering a variety of Minnesota state programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead on customer service to undergraduate and graduate students and families.

• Manage and calculate graduate student financial aid packages. Responsible for modifying awards based on special circumstance requests.

• Process all federal and non-federal student loan applications. Provide loan counseling as needed.

• Manage and update website as needed.

• Processing of state programs including but not limited to, MN GI Bill, MN Student Teachers, MN Aspiring Teachers of Color Scholarship and MN Childcare Grant Program.

• Assist with federal file verification, as needed.

• Maintain current knowledge and serve as the backup for military and VA certifying official, when needed.

• Maintain current knowledge of Federal and State regulations as well as institutional policies and procedures. Advise the Director on matters pertaining to graduate populations.

• All other duties as assigned

REPORTING RELATIONSHIPS

List the title of the position to which this position reports. Also identify the number of employees and/or student workers this position supervises - both directly and indirectly through other employees by selecting from the ‘drop box’ options available.

This position reports to the: Associate Director of Financial Aid

This position does not supervise other employees.

This position does not supervise student workers.

BUDGET MANAGEMENT RESPONSIBILITIES

If the position is responsible for the management of a budget, identify the budget line and range of budget amount.

This position is not responsible for the management of a budget.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES

• Working as an effective team member.

• Being self-motivated to initiate and complete individual projects.

• Ability to be flexible in daily scheduling, yet structured enough to complete projects by required deadlines.

• Demonstrated ability in problem-solving, as well as strong written and verbal communication skills.

MINIMUM EDUCATION/EXPERIENCE

• A Bachelor’s degree from an accredited college or university.

PREFERRED EDUCATION/EXPERIENCE

• 1-2 years of experience in customer service, or related experience in higher education, financial services, or a closely related field.

• Direct financial aid experience with an institution of higher education.

REQUIRED LICENSURE/CERTIFICATION/REGISTRATION

• None required.

WORKING CONDITIONS / EQUIPMENT

Must perform the following essential functions with or without a reasonable accommodation:

• Lifting at least 25 pounds on an occasional basis.

• Working on a computer for long periods of time.

• Traveling to locations both on and off campus.

ADDITIONAL INFORMATION

• This is a full time, 1.0 FTE, non-exempt position, 12 months a year.

• Evening and weekend work is occasionally required.

EEO/DIVERSITY STATEMENT

Hamline University will not tolerate discrimination, harassment, or retaliation based on race; color; religion; creed; sex; sexual orientation; gender expression; gender identity; national origin; marital status; familial status; status with regard to public assistance; service with a local human rights commission; disability; age; or protected veteran status in its employment and educational opportunities.

All questions marked ‘Required’ need to be answered in order to submit the application. It is important that your application show all of the relevant education and experience you possess. Applications may be rejected if incomplete. If rejected, you must reapply for the position in order to be considered. A resume or curriculum vitae, a cover letter outlining your qualifications for and interest in the position, contact information for 3 current, professional references, as well as copies of transcripts (if required) must be uploaded with each application .