Description

We are in search of a PC Technician to join our team in Saint Paul, Minnesota. The primary purpose of this role is to assist with the setup and maintenance of computer systems, focusing on receiving, configuring, and returning leased equipment.

Responsibilities:

• Assist in unboxing and inventorying incoming equipment.

• Utilize Software Center Configuration Manager (SCCM) for equipment imaging.

• Collaboratively work with senior technical staff in equipment placement, which may occasionally involve travel between city sites.

• Evaluate any physical damage to the equipment, both incoming and outgoing.

• Handle the removal, disk wiping, and packing of equipment for vendor return.

• Perform basic troubleshooting of hardware/software using standard Dell and other Microsoft tools.

• Provide customer service and address customer inquiries.

• Assist in the management of tickets within our ServiceNow tracking system.

• Monitor customer accounts and take appropriate action when necessary.

• Maintain accurate customer credit records and process customer credit applications efficiently.

Requirements • Minimum of 2 years of experience as a PC Technician or in a similar role

• Proficiency in Computer Hardware and Configuration Management

• Familiarity with Dell Technologies, IBM, and Microsoft products

• Experience with Microsoft Access and Active Directory

• Knowledge of Computer Systems and Deployments

• Demonstrated expertise in Deskside Support

• Ability to manage multiple tasks and work under pressure

• Excellent problem-solving skills and attention to detail

• Strong communication and interpersonal skills

• Relevant certification or degree in Computer Science, IT or related field would be advantageous Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .