At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Summary:

As a Digital Tools Support Representative, you will be the customer facing component of our Digital Tools platforms. This will include managing emails, calls and chats daily. There is follow up work that is included as well, maintaining dialogue between the user and the development teams, to ensure that issues are resolved in a timely manner.

Responsibilities:

• Work DTS call, email and chat ques in support of customer issues

• Work with supporting development teams in order resolve customer issues

• Follow up on outstanding issues for users

• Enter tickets into ServiceNow and Zendesk

• Maintain strong communication and dialogue with teammates and Team Lead

• Attend weekly meetings with DTS team

Key Competencies:

• Advocates positively for customers and organization

• Time management

• Strong communication skills-including listening (written, verbal and interpersonal)

• Good organization and interpersonal skills

• Being able work multiple forms of communication for outstanding issues

Qualifications:

• Bachelor’s Degree

• Proficient with Microsoft Office Suite (Excel, Word, Power Point, Access and Outlook)

• At least 3 years of Customer Centric Experience

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

• Educational and training opportunities through company programs along with tuition assistance and student debt support.

• Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Where is the work:

This is a Remote position.

Compensation:

Base Pay Range: $42,000 - $45,000/yr

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.