Career Coaching Advisor *Bi-lingual English/Spanish preferred Summary: The Career Coaching Advisor provides comprehensive career coaching assistance to employed, underemployed, and unemployed individuals including performing case management functions and other tasks associated with the recruitment, assessment, and placement of eligible customers. The Career Coaching Advisor helps customers develop a plan of action to reenter the labor force and offers advice and information on various occupational training programs. Through personal consultations both in-person and virtual, this advisor helps customers identify and align their specific aptitudes, interests, and skills to pursue sustainable employment opportunities. Essential Qualifications: The Career Coaching Advisor must: \Ensure that all program compliance measures are met including those defined in Workforce Innovation and Opportunity Act (WIOA) legislation and performance standards; \Have a strong knowledge/understanding of case management and counseling theories/techniques; \Be able to form meaningful connections and deliver outstanding coaching and advice to Career Center customers with diverse backgrounds (this is essential); \Possess both creative and critical-thinking skills; \Possess both effective listening and problem-solving skills; \Be able to interpret complex laws, rules and regulations; \Show effective job-search, resume-writing, interviewing and professional soft skills; \Have demonstrated experience working with individuals from underserved populations; \Have demonstrated experience in counseling, human resources, social services, education, employment counseling, or a related field. Responsibilities: The Career Coaching Advisor will: \Recruit, enroll, develop goals, monitor progress, and provide follow-up for all program participants; \Be responsible for a variety of workforce development activities including recruitment, intake, assessment, eligibility determination, case management, enrollment, counseling, education/employment placement, and follow-up of program participants including making referrals to other community service agencies as needed; \Assist customers in overcoming barriers to success by connecting them to supportive services at local area partners and in the North Shore region, including the services of the MassHire-North Shore Career (MHNSCC) and the MassHire-North Shore Workforce Board (MHNSWB) as appropriate; \Assist with workforce and/or academic programs for participants, interact with workforce and training vendors and partners, support initiatives identified by the MHNSWB and assist the program manager in all grant-related matters; \Be proficient in (or be able to learn) the administration of assessment tools including Transitional Occupational Relationship Quotient (TORQ), O*NET, and other tools and resources as needed \Perform other services as required; \ Work in an integrated office environment with colleagues from Commonwealth of Massachusetts Division of Career Services; \Be committed to the MassHire values of Collaboration, Respect, Reliability, and Ingenuity. Education and/or Experience: \Bachelor\'s degree with two years of work experience in employment and training or a combination of an associate degree and extensive (three or more) years of related employment/occupational counseling experience; \Experience working with a diverse customer base from multiple community organizations; *Bi-lingual English/Spanish preferred. Organizational Relationship: Reports to the Deputy Director or the Career Coaching Lead of the MassHire-North Shore Career Center Days and Hours: Monday through Friday 8:30 AM to 5:00 PM; full-time 37.5-hour work week The Masshire-North Shore Career Center is an open-floor workspace and currently has a hybrid schedule.