Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Crisis Hotline Clinical Supervisor

Job Status: Full-time, Monday- Friday

YOUR ROLE:

As the Crisis Hotline Clinical Supervisor, you are responsible for clinical oversight and training for the Crisis & Information Hotline/988 staff. You will provide training, monitoring, evaluation to the Crisis Information staff in accordance with American Association of Suicidology (AAS), National Suicidal Prevention Lifeline (NSPL), and 988 call center standards of care.

Your role as a supervisor is to support recruitment and hiring for a 24/7/365 multi-shift staffing structure. This includes reviewing and screening applicates and participating in interviews and selection process.

SPECIFIC DUTIES:

• Be accessible to 24/7 staff and provide case-specific consultation on callers presenting with complex issues/concerns, high risk for suicide, public safety risk, repeat callers, and other mental health challenges.

• Develop, support, and implement the training curriculum, training schedules, and monitoring and evaluation plan for cultivating staff knowledge and skillsets. This includes incorporating a variety of creative learning strategies to enhance participant learning (e.g., classroom format, silent/live monitoring, role-playing, etc.).

• Implement ongoing supervision schedules based on positions, shifts, and duties. Maintain documentation on all clinical or skill development plans created during case consultations and/or clinical supervision sessions.

• Assist the Manager with planning, organizing, and implementing monthly staff trainings, as well as conduct annual testing of staff competency, knowledge of standard operating procedures, and accrediting agency standards of care. This includes identifying training topics, developing agendas, and facilitating meetings .

  QUALIFICATIONS:

• A graduate degree is required: Master of Arts (MA), Master of Science (MS), or Doctor of Philosophy (PhD) in psychology, social work, or a behavioral science field.

• Must meet the Qualified Mental Health Professional (QMHP) standards as outlined in OAR 309-019-0125.

• Must have 2 years or more of experience in a clinical setting providing mental health care, and/or crisis intervention.

• Possess knowledge and experience with suicide assessment and intervention.

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.

  PREFERRED QUALIFICATIONS:

• Prior experience providing crisis intervention over the phone or in a professional setting preferred.

• Experience providing clinical supervision of employees and interns preferred.

• Education and knowledge of organizational behavior and program development preferred.

  Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

  SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary

• Full Comprehensive Health Plans: Medical with two plan options

• Dental & Vision options

• Flex Spending Account

• Group Life: Short-Term & Long-Term Disability 100% paid by employer

• 403(b) retirement plan with 3% employer match

• PTO - 10 hours a month for FT positions @ 40 hrs./wk.

• 7½ paid holidays each year + 2 paid floating holidays for FT positions

• Continuing Education & Training Benefits

• Employee Healthy Living Program – Gym Membership & Smoking Cessation

  TO APPLY:

  If you are interested in joining a team that makes a difference in the lives of many, apply online at:

  For more information, contact the HR/Recruiting Department at: | 503.588.5828

  All candidates who receive a written offer of employment will be required to undergo a criminal records check.

  Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Department

Hotline

Employment Type

Full-Time

Minimum Experience

Manager/Supervisor

Compensation

DOE