Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Quality Management Assistant (Quality Control and Privacy Support Focus)

Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97301

Job Status: Full-time, Monday – Friday, 8am – 5pm

Northwest Human Services is hiring a highly motivated individual to provide a wide range of administrative and reporting support to the Quality Management department.

YOUR ROLE:

In this role, you'll play a crucial part in ensuring our healthcare services maintain the highest standards. Your work will also extend to various projects aimed at improving the overall quality of care we provide. A significant part of your job will be conducting detailed reviews of medical records and inspections to ensure our practices comply with the Joint Commission standards, an organization dedicated to ensuring healthcare providers offer safe and effective care. We're looking for someone who is passionate about making a real difference in healthcare quality, is comfortable with technology, and has a keen eye for detail. If the idea of contributing to a safer and high-quality healthcare environment excites you, we encourage you to apply.

SPECIFIC DUTIES:

• Manage Incident and Complaint Reports : You'll handle the process from start to finish, including receiving and directing reports, tracking them, and offering support and guidance to our team during the reporting process.

• Support with Critical Incident Reviews : Work closely with the Quality Management (QM) Director to organize the Critical Incident Review Committee's (CIRC) activities. This includes gathering cases, preparing meeting agendas, and documenting the committee’s findings. You'll also manage the reporting of external critical incidents to Coordinated Care Organizations (CCO) following their policies.

• Policy and Form Preparation: Prepare policies and forms for review every year or two. This involves editing documents as needed, managing their approval process, and making sure they're accessible on our internal platforms.

• Conduct Privacy Observations and Reporting : Play an active role in supporting HIPAA adherence by gathering and organizing data, maintaining records, and helping create clear and comprehensive reports. You'll work closely with the Privacy and Security Officers, identifying trends and ensuring our compliance efforts are effective, accurate, and well-documented.

  QUALIFICATIONS:

• Associate degree required. Bachelor’s degree preferred in Health Information Management, Healthcare Administration/Management, Nursing, or equivalent experience

• High proficiency with computers and MS Office (specifically MS Excel, Word, and Power Point)

• One year of work experience or equivalent training in auditing techniques in a healthcare environment is preferred.

• Excellent planning, organizational, and time-management skills.

• Excellent attention to detail and follow-through to task completion.

• Excellent written and verbal communication skills.

• Ability to maintain strict confidentiality and diplomacy.

  SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Competitive Salary

• Full Comprehensive Health Plans: Medical with two plan options

• Dental & Vision options

• Flex Spending Account

• Group Life: Short-Term & Long-Term Disability 100% paid by employer

• 403(b) retirement plan with 3% employer match

• PTO - 10 hours a month for FT positions @ 40 hrs./wk.

• 7½ paid holidays each year + 2 paid floating holidays for FT positions

• Continuing Education & Training Benefits

• Employee Healthy Living Program – Gym Membership & Smoking Cessation

  TO APPLY:

  If you are interested in joining a team that makes a difference in the lives of many, apply online at :

  For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

  Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

  All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Department

QM

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

DOE