MEDICAL RECEPTIONISTS - SALISBURY, MD

The medical receptionist is the first point of contact for all patients utilizing our facilities for health care. They manage the timely and accurate collection of patient information and function as a resource to all patients/clients. This position reports to the clinical manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential job functions of this position include but not limited to:

• Performs various clerical duties in the department.
• Verifies insurance status.
• Accurately enters information ensuring financial processing.
• Answers patient inquiries about their account information, insurance filing, co-pays, etc., or directs callers to appropriate department. Collects patient co-pays.
• Schedules visits, tests and procedures as directed. Prepares requisitions for testing. Obtains pre-certification authorization.
• Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
• Communicate verbally and/or by writing with staff members, patients and their families.
• Participate in patient-centered medical home care team as directed by team leader.
• Ensure all paperwork required for the registration process is prepared accurately and timely.
• Maintain accurate, thorough filing of all paperwork. Prepares and maintains medical records as well as all intake/ patient information.
• Participates in meetings and training as required.

Qualifications

Education

• High School diploma or equivalent.
• Must be able to speak read, write and understand English.

Experience

• Customer service experience
• Telephone experience (preferred scheduling experience)
• Administrative/office experience
• 1-2 years work experience preferred
• High level of communication and customer service skills

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