Position Title:

Airport Network Support Administrator II

Job Description:

We are seeking a dynamic and skilled Airport Network Support Administrator II to join our innovative team! Under the guidance of the Network Support Team Manager, you will be at the forefront of supporting Airport computer, phone, and data network resources. This pivotal role involves planning, coordinating, installing, configuring, and maintaining networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for the Airport. If you're a tech-savvy problem-solver with a knack for troubleshooting and a passion for mentoring, this might be the perfect opportunity for you!

About the Position:

As an Airport Network Support Administrator II, you will be the go-to expert for on-site technical support at off-site buildings, collaborating closely with the Software Support Team and the Software Engineering Team to resolve software and application issues. You will also work with the Network System Engineer Team to tackle network connectivity, throughput, and overall LAN performance challenges. Your responsibilities will extend to mentoring and training Network Support Team I Administrators, ensuring a seamless and efficient support system. Be prepared for a flexible work schedule that may include occasional weekend and on-call work to accommodate the hours of the Help Desk and on-site technical support staff.

About the Team:

Join our vibrant Network Support Team, where innovation meets dedication! Our team thrives on collaboration and continuous improvement, making it the perfect environment for professional growth and technical excellence. Together, we tackle complex hardware and software issues, ensuring top-notch support and training for our colleagues. If you're looking for a team that values your expertise and encourages your development, you'll find your place with us.

This position will remain open until filled and may close at any time.

Position Hourly Range:

$ 33.40 - $ 37.11 hourly based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• Six weeks of paid parental leave from day 1 of employment

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES:

• Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.

• Coordinates with the Network System Engineer Team regarding technology needs and solutions for City departments (particularly at off-site buildings).

• Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users. This includes the evaluation and installation of necessary software components needed to maintain a secure operating environment for the network users and departments.

• May serve as a primary contact for hardware and\or software vendors through which vendor provided service and support will be coordinated.

• Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.

• Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc.

• Answers and resolves trouble calls from customers over the phone and in person. Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge.

• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc.

• Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades.

• Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed.

• Assists with network backup and restore processes.

• Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.

• Coordinates with the Network System Engineer Team to provide and maintain communications between multiple protocols. This includes all hardware and software requirements to enable LAN communication on a standard protocol level such as TCP/IP.

• Assists in the audio / digital video production phase of SLCTV.

• Analyzes functionality of voice and data communication and network equipment. This can include but is not limited to configuring, diagnosing, and repairing telephone services, VoIP services, and voicemail PBX communication systems.

• Creates, configures, and maintains scripts and software automation. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt, AutoHotkey, batch files, and Bash.

• Performs various other duties as assigned.

MINIMUM QUALIFICATIONS:

• Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.

• Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.

• Considerable knowledge of Microsoft operating systems, topologies and protocols.

• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.

• Knowledge of principles of data communications and related equipment.

• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.

• Must have a valid state driver's license or Utah Driving Privilege Card.

Desired Qualifications:

• Experience with Building Automation Systems hardware and software and associated protocols such as BACnet and Modbus.

• Factory Certification on Siemens Desigo platform is highly desirable.

• Understanding of DDC controls and experience in taking defined sequence of event conditions and writing programming code for SCADA controls.

• Ability to troubleshoot high level control issues utilizing computer feedback, PID, and control programming.

• Participate in the installation, startup, and commissioning of building automation system equipment. Support the verification of the system database and programming, ensuring consistency with the scope of work and sequence of operations.

• Strong communication, organizational, and people skills. Ability to express technical ideas and concepts to all levels of understanding.

• Ability to utilize standard electronic equipment to test and calibrate sensors, troubleshoot to component level, and work with various Building Automation System end user groups such as Fire, Electrical, Environmental, Control, Security, and HVAC.

• Experience in working with large enterprise systems with various end user groups.

• Proficient in PC/Windows based applications with experience in networked environments, programming and graphical dashboards/graphical display.

• Hands-on technical knowledge of network and PC operating systems.

• Able to isolate and repair workstation, Server, and or network issues.

• Experienced with system management best practices and infrastructure documentation.

• Skilled in buyoff procedures, document retention, storage, and database backups.

WORKING CONDITIONS:

• Moderate physical effort. Moderate lifting required, intermittent sitting, standing and walking. Intermittent exposure to moderate noise levels. Comfortable working conditions.

• Regular exposure to stressful situations as a result of human behavior and the demands of the position.

• Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work areas.

Career Ladder Note:

After all qualification requirements for a Network Support Administrator III are met, incumbent may be promoted to a Network Support Administrator III with approval of CIO and Department Head, provided sufficient funding is appropriated for the impacted budget year.

Additional Information:

We are committed to fostering a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION HOURLY RANGE

$ 33.40 - $ 37.11 hourly based on qualifications and experience.

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40

Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .

BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:

• Health Insurance (95% of premium paid by city)

• HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)

• Dental, Vision and Life Insurance

• City-paid retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

• Wellness clinic for employees and their families

Paid Time Off

• 12 vacation days to start

• 12 paid holidays & 1 personal holiday

• Up to 80 hours of personal leave annually

• 6 weeks of paid parental leave to all new parents

• Additional time off credit possible for rehires or new hires coming from another public jurisdiction

VETERAN EMPLOYER:

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

ABOUT SALT LAKE CITY CORP

Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.