If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Adhere to Quality Assurance standards for the Field Experience Department and uphold Field Experience Department service level agreements (SLAs) * Produce, distribute, and assist with analysis of statistical reports and dashboards * Manage email communications for WGU stakeholders, students, clinical supervisors, and host teachers * Participate in cross-functional collaboration with other departments * Correspond via phone and email with mentors, students, host teachers, clinical supervisors, and WGU stakeholders * Conduct data checks and assist with finding/researching problems * Provide support and create reports for projects regarding data collection and accreditation * Examine existing and proposed processes and propose process improvements * Assist with implementation of process changes and audits * Respond to changing requirements, priorities, and deadlines in timely manner * Maintain and administer the Student Relationship Management software system (SRM), SharePoint * Assist with general organization of critical student, clinical supervisor, and host teacher data * Assist with historical records for the Field Experiences Team in electronic document storage site * Complete additional duties and tasks as assigned by manager Knowledge, Skill and Abilities: * Competent with data analysis, Outlook email and calendar, MS Office suite, and database, or equivalent experience * Outstanding attention to detail and organizational skills * Ability to provide accurate information and high-quality customer service at all times with WGU staff, students, and stakeholders * Able to work well within a team, but also be independent enough to work well alone * Adept with the use of technology; demonstrate database implementation and ongoing management * Strong verbal and written skills with ability to present information clearly, concisely, and accurately * Able to multi-task and work on multiple projects simultaneously as needed * Excellent interpersonal, communication and conflict resolution skills * Ability to conduct research and draw valid conclusions

Job Qualifications: Minimum Qualifications: * High School Diploma * One (1) year experience in a customer service-related field * One (1) year experience working with database systems and all Microsoft products * 50 WPM typing skills Preferred Qualifications: * Bachelor's Degree * Three (3) years' experience with software and database management * Demonstrated high level of quality implementation and maintenance of all database systems and processes related to Field Experiences * Demonstrated success with project completion Physical Requirements: * Prolonged periods sitting at a desk and working on a computer * Ability to adapt schedule for nights/weekends,... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orie ntation or any other classification protected by federal, state or local law.