Military and Veteran Benefits Specialist

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Are you passionate about education and helping students? Are you eager to learn something new in assisting our military and active-duty students? Are you a problem solver with a solutions-oriented mentality? If so, this may be the job for you! We are seeking an intrinsically motivated, customer service enthusiast to join our Military and Veteran Benefits team here at WGU! This is an entry level position dedicated to helping our military-affiliated students sort out their government or institutional aid, assist in navigating VA processes and answer questions or concerns from students, staff and faculty. It is critical that whomever we hire is detail oriented, empathetic, patient and have a student focused mentality. If this sounds like you, please click below to apply!

Job Profile Summary: Responsible for administering and coordinating military-related benefit programs. Completes attendance certifications and invoices monthly and coordinates with various military entities to research and resolve student questions and problems. Maintains related records and files and ensures payments are processed and sent to students or to the University. Performs miscellaneous functions necessary for the processing of benefits. Assists other Military Support Department staff as required.

Essential Functions and Responsibilities: * Assumes responsibility for the effective administration and coordination of military-related benefit programs. * Prepares and distributes information to students about various military benefit programs. * Prepares and submits certifications of attendance for new and continuing students. * Checks eligibility status of student and updates records to reflect correct current entitlement. * Acts as a liaison between the Department of Veterans Affairs and other military entities and the student; researches and resolves problems with claims, billings, non-payment, etc. * Maintains and organizes files for students with required forms and documentation. * Maintains virtual file of records and communication with student. * Ensures that benefit programs are administered effectively, efficiently, and in accordance with the University's policies as well as legal regulations. * Maintains confidentiality. * Establishes and maintains effective communication, coordination and working relations with students, mentors and other university personnel. * Communicates benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email. * Answers student questions regarding military benefits; answers questions from other personnel about students' benefits within the parameters of confidentiality. * Attends and participates in departmental meetings as required to ensure information given to students and University... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.