Job Description

NetSuite GBU is seeking a highly motivated and results-oriented professional to join the NetSuite GBU Customer Success Operations Team as a Manager of the ACS Predictive Analytics and Planning team. This team plays a critical role in providing support to our Executive Leadership team within Subscription & Support Services. Responsibilities include, but are not limited to, overseeing and developing a high-performing analytics team that supports executive leadership with data-driven insights, resource tracking and allocation, and business intelligence. The team serves as liaison between the Executive Leadership team, the Subscription and Support Services organization, Operations, and Finance, facilitating seamless collaboration and communication to ensure business and customer satisfaction goals are met. This role requires a strong focus on management, mentorship, process improvement, and strategic planning, while also being adept at collecting, analyzing, and displaying data. The manager will be accountable for the operational metrics and overall business results of the team, responsible for ensuring quality of work and organizational goal achievement. The manager will be required to effectively coordinate across all levels of the organization, as well as cross-functionally collaborate within the NSGBU. The manager is expected to maintain a collaborative and supportive environment that develops well-rounded team members to deliver high quality results and drive business excellence. This is a high visibility role within the NSGBU by providing an opportunity to influence strategic decisions and have a significant impact on organization’s success.

Career Level - M2

Responsibilities

JOB RESPONSIBILITIES:

• Manage and develop a dedicated team of business analysts, providing support and guidance to ensure the delivery of accurate and insightful data analyses, visualizations, and resourcing

• Provide clear direction, guidance, and feedback to enhance the team’s performance and productivity

• Collaborate closely with executive leadership to understand requirements, align the team’s efforts with the organization’s strategic objectives, and deliver actionable insights and reports

• Promote high standards of quality, accuracy, integrity, and consistency in all the reporting services through quality monitoring and governance

• Oversee the design and maintenance of meaningful KPIs and comprehensive reports, ensuring they accurately reflect the business’s performance and identify trends for strategic planning

• Manage and optimize the tools necessary for efficient and effective staffing and resource management

• Direct the analysis of complex data sets related to headcount, hiring, capacity, renewals, and other priority metrics, supporting the interpretation and presentation of the findings to leadership

• Support team members in project staffing, ensuring the use of established staffing tools/data such as the Staffing Architecture Matrix, forecast, utilization, and skill level

• Become intimately familiar with the reporting packages that pertain to the Executive Leaders’ organization and track metrics/identify data anomalies

• Provide effective situational leadership for operational issues and escalations

• Liaise/build relationships with and support collaboration between the Customer Success Operations Managers/teams, ACS and Support teams, other CS teams, Sales, and Finance to ensure all goals and objectives are met

• Be responsible for developing and supporting internal initiatives that drive improvements to team processes

PEOPLE MANAGER RESPONSIBILITIES:

• Direct the work efforts and results of a team of individual contributors

• Determine team goals and ensure they are met

• Develop individual contributors through coaching performance, completing performance reviews, goal setting, and development planning

• Promote diversity within the organization and create a respectful work environment

EDUCATION & EXPERIENCE:

• 5+ years of Professional Services Consulting or Operations experience

• Experience in a managerial role required, 3-5 years of experience preferred

• Bachelor’s degree in Business or related field preferred

• Knowledge of NetSuite required

• Prior experience as a Business Analyst and/or Financial Analysis is a plus

• Ability to lead, engage, mobilize, and motivate teams to accomplish goals

• Must be a self-starter, highly analytical with sound decision making skills

• Attention to detail and ability to multi-task is critical

• Excellent communication and interpersonal skills required

• Effective time management and organizational skills required

• Strong presentation skills using PowerPoint required

• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment

• Advanced MS Office skills required (Word, Excel, Power Point, Outlook at a minimum)

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

Canada: Hiring Range from $58,100 to $126,000 CAD per annum

US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer