If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Onboard new employees, completing all essential tasks post-offer acceptance through day one and beyond. * Provide impeccable service and support through accurate and timely responses to employees' PandT-related questions. * Perform actions related to employees' work and life events in accordance with established training and procedures. * Process unemployment claims * Conduct verification of employment * Data reconciliation * Partner with People Tech in updates throughout the year * Trouble shooting * Collaborate with PandT People Center team members and PandT SMEs to continuously improve and streamline the employee experience and certain related operations. * Write, read, and interpret technical HR materials, contracts, plans, policies, and related documents. * Participate in on-going training around effectively responding to employee inquiries, core subjects across PandT, and the use of case management tools and people systems. * Process routine system transactions in a manner consistent with established procedures and deadlines. * Perform all tasks and duties in accordance with established service levels (SLAs). * Suggest opportunities for process improvement and implementation of best-practice solutions. * Consistently applies strong analytical orientations, attention to detail, and business acumen. * Effectively models WGU leadership principles and cultural beliefs across all aspects of the role. * Maintain confidentiality, neutrality, and calm in addressing sensitive situations. * Promotes continuous improvement.

Knowledge, Skill and Abilities: * Ability to work both independently and as a collaborative team member. * Ability to manage and prioritize workflow; excellent organizational skills. * A collaborative self-starter, with the ability to thrive in a fast-paced environment. * Detail-oriented with effective time management skills. * Very strong work ethic, cultural competency, collaborative orientation, and eagerness to take on new assignments. * Strong interpersonal skills in dealing proactively with all levels of internal and external individuals. * A keen interest in contributing to the success of the team and each of its members, including actively fostering a feeling of belonging within everyone. * The ability to make professional presentations and to communicate technical matters effectively and persuasively in writing, through emails and reports, or verbally. * Ability to recognize possible root causes, identify drivers of outcomes, and recommend improvements. Collaborate with PandT SMEs as needed. * Demonstrated strong proficiency with MS Office products. * Ability to develop a working knowledge of human resources trends, laws, and regulations.

Competencies: * Works to achieve day-to-day... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any o ther classification protected by federal, state or local law.