Details

Open Date 08/23/2024

Requisition Number PRN39653B

Job Title Manager, Student Services

Working Title Program Manager

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, occasional nights and weekends as needed to support students, classes, or events.

* This job is considered ‘essential,’ requiring the employee to work on campus.

VP Area Academic Affairs

Department 00033 - Executive Education

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 55000 to 65000

Close Date 10/18/2024

Open Until Filled No

Job Summary

The Master of Accounting (MAcc) program at the David Eccles School of Business, University of Utah, is seeking an innovative and motivated Program Manager to join our team. In this student-centered and results-driven role, you will be instrumental in delivering outstanding student services and enhancing the overall student experience. As a key contributor, you will support the program’s growth, uphold its high standards, and drive continuous improvement. The ideal candidate will demonstrate a strong passion for fostering student engagement, providing academic support, and optimizing program operations to ensure an exceptional academic journey for MAcc students. This position requires significant interaction with prospective and current students, alumni, faculty, and university staff, necessitating effective collaboration, coordination, project management, and teamwork.

Responsibilities

Program Operations & Student Experience:

• Oversee and manage the day-to-day operations of the MAcc program, including general office and project management, ensuring seamless coordination of program activities and efficient use of resources.

• Develop and implement strategies to enhance the student experience, focusing on engagement, academic support, and community building, including planning and executing student engagement events and orientation.

• Foster a collaborative environment among students, faculty, and alumni, building a vibrant and supportive program community.

• Manage course schedules, classroom resources, and Canvas learning platforms, ensuring high-quality education delivery.

• Participate in strategic planning and curriculum development, contributing to the overall direction of the program.

• Collaborate with campus partners, including admissions and career services, to enhance student engagement and support initiatives.

• Address student concerns and issues, offering appropriate resources and support.

• Continuously evaluate and refine program processes to enhance efficiency and effectiveness, contributing to a positive and impactful student journey.

• Attend MAcc classes occasionally to provide faculty support and connect with students.

Student Advising and Retention:

• Provide personalized advising to MAcc students, offering guidance on academic issues such as course planning, registration, and graduation requirements.

• Monitor student progress, including tracking GPA , identifying students facing academic challenges, and developing improvement plans in collaboration with faculty.

• Implement proactive strategies to support student success and retention, including managing student leaves of absence, tracking pathway students, and ensuring timely graduation approvals.

• Lead the onboarding and orientation process for new students, ensuring they receive the necessary resources, information, and support for a successful start.

• Collect and analyze student feedback through entry and exit surveys to identify opportunities for program improvement and implement necessary enhancements.

Recruiting & Admissions:

• Support recruiting and admissions efforts by engaging with prospective students and providing detailed program information.

• Collaborate with the admissions team to develop and execute strategies for attracting and enrolling high-quality candidates.

• Develop and manage pre-onboarding sessions and implement proactive strategies to enhance student retention.

• Represent the MAcc program at recruiting events to promote the program and attract prospective students.

Budget Management:

• Oversee program budgets, including forecasting expenditures and monitoring expenses to ensure fiscal responsibility and alignment with program objectives.

Note: This job description does not comprehensively list all the required duties, responsibilities, and qualifications. Additional responsibilities may be assigned to support program needs.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead, lifting – up to 25 lbs.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Exceptional customer service, interpersonal, and relationship-building skills.

• Proven ability to problem-solve in a fast-paced environment and deliver results.

• Demonstrated ability to manage multiple tasks independently and efficiently.

• Excellent oral, written, and telephone communication skills.

• Coachable and collaborative, with a willingness to embrace new ideas.

• Proficiency in Microsoft Office suite.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.