This role is responsible for greeting visitors, answering phone calls, and managing incoming correspondence for Nelson Laboratories. Key duties include checking in guests, screening/processing deliveries, providing information to clients, and handling administrative tasks such as access badge processing and data entry. The Receptionist is vital in creating a welcoming atmosphere and ensuring efficient communication within the office. This role offers the opportunity to work 100% onsite, allowing for direct collaboration with colleagues and immediate access to resources and support in a dynamic team environment.

Schedule:

• Monday-Friday
• 8am - 4:30pm

Essential Duties:

• Greet all visitors in a professional manner
  • Clients, interviewees, couriers, etc.
• Check-in and check-out all visitors and contractors into the Visitor Log with the designated badge type and track in the Visitor Log
• Issue temporary badges to employees as needed
• Receive sample returns from completed laboratory studies
  • Coordinate return of samples as appropriate to assigned clientele
• Sort and distribute daily USPS mail and packages
• Fill out daily mail pick-up forms for the afternoon mail service

Additional Responsibilities:

• Provide back up to our Service Center team; providing client support through emails, chats and phone calls
• Processing and reconciliation of Purchase Orders
• General Administrative support to internal stakeholders

Job requirements:

• Communication Skills: Clear and effective verbal and written communication
• Interpersonal Skills: Building rapport and maintaining a friendly demeanor
• Customer Service Orientation: A strong focus on meeting the needs of clients and visitors
• Problem-Solving Skills: The ability to handle unexpected situations and resolve issues calmly
• Organizational Skills: Efficiently managing multiple tasks
• Time Management: Prioritizing tasks and managing time effectively
• Adaptability: Being flexible and open to change as challenges arise
• Attention to Detail: Carefully managing information and tasks helping to prevent errors and ensuring accuracy

Education and experience:

Required:

• Highschool diploma or equivalent (GED)

Beneficial (Not Required):

• Prior experience in a Receptionist role or similar

Work Environment:

This job operates in a professional office and laboratory environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, projectors and file cabinets.

Physical requirements:

Must be able to stand/walk for 10% of the day and 90% of the day sitting at a desk or on the computer. Must be able to occasionally lift a maximum of 45lbs.The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company's unwavering commitment to its mission, Safeguarding Global Health. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 8 of the top 10 global pharmaceutical companies.

Sotera Health goes to market through its three best-in-class businesses - Sterigenics, Nordion and Nelson Labs. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and adv nced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries. Learn more about Sotera Health at soterahealth.com.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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