Overview

Local on-site hybrid position.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for planning, implementing, leading, and executing all aspects of quality and testing. The incumbent requires hands-on QA expertise and the ability to take initiative, develop and evolve our QA processes, and define and track quality assurance metrics such as defects and open defect counts. Familiar with Microsoft Windows, MacOS, iOS and Android environments.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members.

University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

• Works closely with product and engineering to establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.

• Oversees all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.

• Acts as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.

• Leads and mentors QA team members, as well as manage outside contract testers.

• Develops and executes test cases, scripts, plans and procedures (manual and automated).

• Driven to automate your processes and document your work.

• Responsible for analyzing test data, generating reports, and providing insights into the overall quality of a software product.

• Review and analyze test results to identify patterns, trends, and areas of improvement for the software development process.

• Perform root cause analysis for defects and track key quality metrics to measure the project's progress.

• Contribute to the continuous improvement of QA processes and participate in process audits to ensure adherence to quality standards.

• Collaborate with quality engineers and other team members to interpret test results and support decision‐making processes related to software quality.

Knowledge / Skills / Abilities

• Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies

• Expert at existing QA best practices and methodologies to design, implement and automate processes

• Detailed and effective written communication skills for documenting the features tested and bugs found

• Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks

• Self-motivated, works well independently and with others

• Able to explore, investigate, and prototype leading-edge concepts

• Ability to thrive in an open, candid, and respectful work environment

Qualifications

Qualifications Required

• Bachelor's degree in Information System or equivalent.

• 5 years experience in the software quality field including prior hands-on quality engineering experience.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/

Online reports may be submitted atoeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 70807
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8-5
Clinical/Non-Clinical Status Non-Clinical
Location Name Information Technology Services
Workplace Set Up Hybrid
City SALT LAKE CITY
State UT
Department COR ISC 17A ITS WEB RES CTR
Category Information Technology
Workplace Set Up Hybrid