Company Profile

San Antonio Shoemakers (SAS), a San Antonio, Texas based privately held company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear.

Position

SAS has an opening for an IT Help Desk Technician.

Job Responsibilities

• Repair, install, and upgrade PC hardware and peripherals.

• Provide users with PC, desktop application, and network access technical support including on-site and off-site visits.

• Run and terminate Ethernet and telephony wiring drops as needed.

• Maintain and troubleshoot printers, both networked and stand-alone.

• Troubleshoot a variety of hardware, application, and network problems.

• Have a customer service focus, a proven ability to provide timely support to fellow employees and be capable of determining when to escalate issues.

• Diagnose and resolve basic technical hardware and software issues.

• Perform other duties and projects in IT and/or facility maintenance as assigned.

Job Qualifications

Technical

• Strong understanding of Windows operating systems and Mac OS

• Extensive knowledge of Microsoft Office products with an emphasis on Outlook, as well as familiarity with other business and desktop applications.

• Strong PC hardware and software troubleshooting skills.

• Be able to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.

• Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.

• Ability to troubleshoot and terminate Ethernet wiring.

• Working knowledge of basic PBX telephony (66 blocks, wiring).

• Familiarity with wiring equipment.

• Experience with Point of Sale systems.

• Help Desk experience in a help desk or technical support role.

Personal

• Must have respect and empathy for co-workers, their team and the company.

• Good communication skills both verbal and written.

• Must be mature, responsible, and self-motivated with a strong work-ethic.

• Must be a team player that can work well with others.

• Must have an ability to work independently with solid follow-up and follow through.

• Ability to effectively drive multiple tasks and deadlines simultaneously.

• Must have ability to exercise confidentiality.

• Excellent job performance and attendance.

• Able to travel to San Antonio or Acuna, if needed, so must have a passport

• Ability to lift and move objects weighing up to 50 lbs.

Education & Experience Requirements

• 2+ years of related technical experience required.

• A+ certification and/or MCP preferred.

• Previous manufacturing plant and retail experience a plus.

• Bilingual in English and Spanish is a strong plus.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation. I also understand that this is a summary of this position's duties and other responsibilities may be assigned as the company deems necessary.

SAS is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/ Affirmative Action Employer, making decisions without regard to-race, color, religion, gender, gender identity or expression, sexual orientations, national origins, disability status, age, marital status or protected veteran class. No phone calls or agencies please.