Our client, healthcare company is seeking a Junior Technical Support to join their team. As a Junior Technical Support, you will be part of the Help desk team supporting computer hardware and software issues. The ideal candidate will have

• Effective communication skills to interact with colleagues and end-users.

• Efficient call handling abilities to ensure prompt and accurate issue resolution.

Job Title: Junior Technical Support Specialist

Location: San Antonio, TX

Pay Range: 19.00-20.00/hour, w2

5x onsite per week

What’s the Job?

Project description

The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.

Responsibilities

• Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.

• Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.

• Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.

• Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.

• On-Call Support: Participate in an on-call support rotation basis, typically for 2

• 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.

Skills

Must have

• 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.

• 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.

• 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.

• Effective communication skills to interact with colleagues and end-users.

• Efficient call handling abilities to ensure prompt and accurate issue resolution.

Nice to have

• Experience with Microsoft Office

• The ideal candidate's background should look like: 1+ years of PC support experience, 6+ months of call center support

• Good communication skills, ability to learn fast, and be at work on time and schedule required.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.