Under general direction, is responsible for performing complex

professional level projects that require a high degree of specialized

knowledge. Conducts research, provides data, makes recommendations, and

implements solutions to achieve project goals and objectives. Working

conditions are primarily inside an office environment. May exercise

supervision over assigned staff.

Work Location 515 S Frio, San Antonio, Texas 78207; Hybrid in office and remote

Work Hours 8:00 a.m. - 5:00 p.m., Monday - Friday

Essential Job Functions

• Coordinates and markets programs and services provided by the City of San Antonio's ITSD Employee Experience organization to city employees, including maintaining SharePoint and web content, email marketing, and other digital elements.
• Provide input and support the delivery and maintenance of content, such as email communications, web, and digital elements.
• Monitor engagement and marketing KPIs in collaboration with OCM team in support of departmental and enterprise business goals and objectives.
• Track and analyze KPIs for digital marketing efforts.
• Liaise with other departments and vendors to implement engagement and marketing initiatives.
• Manage the customer feedback reporting process.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university. A Master's Degree is highly desirable.
• Four (4) years of increasingly responsible experience in municipal government, business, or a related field.

* Preferred Qualifications*

• Ability to communicate and write concisely and clearly in an array of traditional business formats (PowerPoint, Word, Email).
• Working knowledge of MS 365 tools, including SharePoint as a tool to create and manage web content.
• Ability to collaborate and work effectively with senior management, as well as cross-disciplinary stakeholders.
• Excellent teamwork and interpersonal skills
• Strong interpersonal skills to liaise with other departments and external vendors to implement marketing initiatives.
• Ability to perform all the essential functions of the position, with or without accommodations
• Working conditions are a hybrid of in office and remote location.