Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As a Product Delivery Associate in the Center of Excellence (COE) and Legal and Regulatory Controls Operations division, you will work closely with Area Product Test Leads, Feature Testers, and our Business Partners on business project initiatives. You will perform User Acceptance Testing (UAT), analyzing user stories and requirements, create test plans, test cases, test scripts, test summaries, as well as other testing reporting artifacts. In addition, you will be responsible for executing test cases with end-to-end user acceptance tests while finding and resolving test defects to avoid specialist issues, customer impacts, and production defects.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Design, development, and implement required UAT artifacts that align with the COE UAT standard methodology, test plans, test cases, test scripts, finding and opening defects, execution reports and test summaries

• Manage application and support in identifying/resolving defects, issues, and concerns

• Work with business partners/technology leads to determine the requirements and required testing scope are met

• Must be detailed oriented and able to analyze and document complex business requirements properly

• Must be able to identify opportunities for automation, execute and maintain scripts

• Responsible for learning UAT testing processes, methodologies, and approaches according to JPMC Chase standards

• Work with business partners/technology leads to identify the appropriate data criteria for testing - obtain and condition accounts; accordingly, Communicate issues effectively to Area Product Test Lead, Business Partners, and Release Managers through project implementation

• Escalates defects/project issues and risks as they arise to project leads/business partners

• Present and receive sign off for final test reports and effectively manage multiple streams of work and deliver projects in a timely manner

• Manage large projects or other program initiatives, with moderate supervision

Required qualifications, capabilities, and skills

• Ability to work in a fast-paced environment with minimal supervision, adapting quickly to new technologies and processes

• Must be a committed and dedicated individual with a positive attitude

• Ability to write, execute and maintain automation scripts

• Experience in Cypress and Selenium

• Excellent interpersonal, communication and presentations skills across various levels of management

• Excellent analytical and logical thinking to understand and analyze complex business requirements

• Strong time management, organizational and prioritization skills

• Ability to analyze and resolve project related issues and follow through with set objectives

• Strong in time management, meeting tight deadlines, and multitasking

• Experience with Microsoft products

Preferred qualifications, capabilities, and skills

• 1-3 years with testing analyst experience

• Bachelor's degree in Computer Science preferred

• Experience with projects and/or Software Development Life Cycle (SDLC)

• Experience with Q-test, JIRA and/or agile practices, and terminologies

• Testing experience with experience in automation and manual testing, creating test plans, test scenarios, test scripts, and test execution

• Experience in any of the following: Cucumber, Maven, Cypress, Gherkin, Enterprise Complaint Workflow, Regulatory Operations Workflow, The Remediation and Corrections System(TRACS), Unified Credit Bureau Reporting Facility, Servicemembers Civil Relief Act (SCRA) Critical Reports, Customer Assist, Enterprise Image Viewer (EIV), Structured Query Language (SQL) Databases, Hornet, and Mirage

• Experience with writing SQL queries (SQL Server 2012 and/or higher)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans