Systems Administrator I (TS/SCI w/ POLYGRAPH)

san antonio, TX (http://maps.google.com/maps?q=san+antonio+TX+USA+78236)

Description

About us:

COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for six years running by the Baltimore Sun Media Group.

Currently, we are seeking aSystems Administrator I (TS/SCI w/ POLYGRAPH)to join our Team!

Must Have:

• B.S. degree & 5 years of IT experience

• No degree & 10 years of IT experience

• Customer service

• ServiceNow Ticketing System

• TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION

Primary Responsibilities:

• Assist help desk operations at the shift or small help desk level. Assist non-exempt support staff.

• Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.

• Trains, coaches, and mentor’s employees on how to deliver the best customer service and achieve the team Service Level Agreements.

• Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures.

• Works with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.

• Analyzes help desk activities and develop tools and process improvements to optimize service

• Assist staff in recognizing, identifying, isolating, and resolving problems with information systems products and services

• ?Simulates or recreates user problems to resolve operating difficulties

• Recommends systems modifications to reduce user problems

Education & Experience:

• CompTIA A+ CE

• CompTIA Network+ CE

• IAT Level 1 certificate is required within 6 months of start date.

• B.S. degree & 5 years of IT experience

• No degree & 10 years of IT experience

Clearance Requirements

• TS/SCI w/ POLYGRAPH REQUIRED BEFORE CONSIDERATION

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.