Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new Front Office Manager to manage all aspects of the front office (for example guest registration, porter services, business center, telephone services, concierge services, and guest reservations).

A little taste of your day-to-day:

• Manage day-to-day staffing needs, plan, and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.

• Educate and train team members in compliance with federal, state, and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Ensure your team are properly trained on systems, security, service, and quality standards.

• Ensure your front office team delivers a great service, professional attention, and personal recognition.

• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Perform other duties as assigned. May also serve as manager on duty.

• This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team.

What we need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management or supervisory experience.

• Must speak fluent English.

• Other languages preferred.

What you can expect from us:

The hourly pay range for this role is $25.00-$33.00 an hour . This range is only applicable for jobs to be performed at InterContinental San Diego . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.