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Robert Half Benefits CSR in San Diego, California

Description Customer Service Representative Openings!

Robert Half is seeking an articulate, highly-skilled Customer Service Representative in the growing Customer Services industry. Do you love building solid customer relationships? Then this position may be for you. This role will be situated in a challenging and dynamic environment. This San Diego, California Customer Service Representative position could be for you, if you're available for a short-term contract / temporary to hire opportunity.

What you get to do every single day

  • Field and send written business correspondence

  • Contribute accurate, friendly customer service in a timely fashion

  • Manage and place incoming telephone calls

  • You will likely support business development and client referral goals by actively cross-selling and referring customers Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks

  • No stranger to performing extensive research to resolve complex customer inquiries

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Strong proficiency in Excel and other Microsoft Program skills

  • Customer service and office administrative skills

  • Practical knowledge of Vision Benefits

  • Strong familiarity with Superior Customer Service

  • Earlier work involving Pleasant Phone

  • Good understanding of Patient Access

  • Wide ranging experience with Inbound Telephone Calls

  • Proven knowledge of explanation of benefits (EOB's)

  • Resolve Customer Service experience required

  • Quality experience with Verify Insurance Benefits

  • General familiarity with Veterans Benefits

  • Dental Benefits experience highly desired

  • Solid understanding of Call Center Customer Service

  • Well-founded grasp of Verify Benefits

  • Foundational knowledge in customer service

  • Ability to effectively interact, verbally and in writing

  • 1+ years of past relevant experience

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Ability to simplify complex problems and build solutions

  • Excellent computer skills

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .