Credit Collections Associate

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

• Are you a dynamic professional with exceptional interpersonal skills and the ability to engage with personnel at all levels?

• Do you thrive on hands-on problem-solving and have a proven track record of using SAP and reading contracts effectively?

• We are seeking a results-driven individual with a keen eye for analyzing processes, implementing corrective actions, and fostering a collaborative outcome-based approach. If you possess a solid professional business image, exemplary negotiation skills, and the capability to communicate judgment decisions effectively, we want to hear from you.

OVERVIEW

As Credit Collection Associate , you will be responsible for the credit and collection of regional accounts and processing and support of liens and bond claims, as well as A/R risk management. In this role, you will be a key player in our team, exhibiting strong leadership and teamwork skills to ensure superior customer service both internally and externally. Elevate your career with us and be a driving force in our success!

JOB DUTIES

• Take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the frontline personnel to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve.

• Provide branch level A/R support to drive A/R key performance indicators and help resolve past due accounts.

• Provide monthly reporting for accounts receivable reports and month-end reports.

• Execute collection meetings with the frontline to identify and discuss key items with actions put in place immediately to ensure payments are being received.

• Assist frontline with resolving billing disputes and ensure that actions are identified and resolved.

• Conduct account reconciliations.

• Responsible for understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10(Government), etc.).

• Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and responsible for evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys.

• Other duties as assigned.

A desired candidate will possess:

• Bachelor’s degree in business administration, accounting, finance, or economics, preferred.

• Minimum 3 to 5 years of demonstrated commercial credit and collection experience in the commercial service or construction industry. Prior experience billing and collecting preferred with experience in understanding the billing collection process, resolving disputes, account reconciliations, billing rates, and contractual terms.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) :

• We value your authentic self

• Diversity, equity and inclusion is embedded in our strategy and values

• Collaborative, creative and supportive work environment

• Passionate about safety, quality and innovation

• We care about the communities where we live and work

What can KONE offer you?

Health Benefits

Medical and Prescription

Dental

Vision

Telemedicine

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Assistance Program (EAP)

Income Protection Benefits

Life Insurance

. Company-Paid

. Supplemental

Accidental Death and Dismemberment (AD&D) Insurance

. Company-Paid

. Supplemental

Disability Coverage

. Short-term Disability

. Long-term Disability

Parental Leave

Critical Illness Insurance

Identity Theft Protection

Retirement Benefits

Savings Plan - 401(k)

Work-Life Balance

Paid Time Off

Direct Deposit

Credit Union

Tuition Reimbursement

Commuter Transportation Benefits

Commuting Expenses

Legal Benefits

Lifestyle Benefits

Wellness and Family

Flu Shots

Smoke-free Environment

Family and Medical Leave

Leave to Care for a Domestic Partner

Budgeted Salary Range: $66,000 ---- $80,000

KONE Incentive plan based on achievement of company goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !

Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)

*Applicant must be currently authorized to work in the United States on a full-time basis.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.