Description

Our client is a mission-driven non-profit organization dedicated to making a positive impact in the community. They are seeking a compassionate and results-oriented Customer Service Manager to lead their customer support team and ensure exceptional service delivery to their donors, clients, and stakeholders.

Key Responsibilities:

• Oversee and manage the daily operations of the customer service team, ensuring timely and accurate responses to inquiries.

• Develop and implement customer service policies, procedures, and best practices tailored to the organization’s mission.

• Train, mentor, and evaluate team members to maintain high standards of professionalism and effectiveness.

• Handle escalated customer concerns with empathy and provide resolutions that align with organizational values.

• Monitor performance metrics and prepare regular reports on customer service activities, identifying areas for improvement.

• Collaborate with other departments to address service issues and improve overall customer experience.

• Maintain detailed records of customer interactions and ensure data privacy and compliance with regulations.

• Lead initiatives to enhance donor and client satisfaction through innovative engagement strategies.

• Represent the organization professionally at events and in communications with external stakeholders.

• Stay informed about industry trends and implement improvements to service delivery accordingly.

  Requirements

• Experience: 3-5 years in a customer service leadership role, preferably within the non-profit or social service sector.

• Education: Bachelor’s degree in Business Administration, Communications, or a related field.

• Skills: Strong proficiency in customer relationship management (CRM) systems and Microsoft Office Suite.

• Attributes: Exceptional communication and interpersonal skills, with a passion for service and a commitment to the organization’s mission. Problem-solving abilities and the capacity to handle sensitive issues with discretion are essential.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .