Description

We are on the lookout for a motivated, empathetic Customer Service Representative to enhance our client's customers' experiences. Your primary role will be to assist our clients by providing product and service information, resolving product and service problems, and processing orders and requests.

Job Responsibilities:

• Manage incoming calls from customers.

• Handle customer inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Process customer orders and requests timely and accurately.

• Maintain a high level of professionalism with customers and work to establish a positive rapport.

• Work with the team to stay updated on product knowledge and be informed of any changes in company policies.

• Update customer information in the customer service database during and after each call.

  Requirements

• High school diploma or equivalent; Bachelor's degree preferred.

• Previous customer service experience, especially in a call center, will be a plus.

• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to resolve customer queries.

• Excellent communication skills, both written and verbal.

• Capable of handling stressful situations appropriately.

• Ability to work in a team and have a solution-focused attitude.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .