Our guests’ memorable experiences must start somewhere. So why not with you? We’re looking for a new Housekeeping Manager to oversee the housekeeping operation and staff to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

A little taste of your day-to-day:

• Prepare and monitor the departmental budget and financial plans to support the hotel’s overall profitability.

• Manage inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.

• Interact with outside contacts:

• Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

• Regulatory agencies – regarding safety and compliance matters

• Guests – to ensure their total satisfaction.

• Other contacts as needed (Professional organizations, community groups, local media)

• Provide ongoing training, coaching, and counselling to all housekeeping employees.

• Drive salary change, disciplinary, and termination actions for housekeeping employees.

• Drive the hiring process, including job posting, candidate selection, interviewing, and hiring of housekeeping employees.

• Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.

• Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.

• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.

• Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees.

• Develop, communicate, and enforce department policies and procedures.

• Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.

• Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate.

• Serve as “manager on duty” as required.

• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

What we need from you:

High School Diploma or equivalent, plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility.

• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.

• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• May be required to work nights, weekends, and/or holidays.

What you can expect from us:

The annual pay range for this role is $58,000 to $84,000. This range is only applicable for jobs to be performed at InterContinental San Diego . This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.