Description We are in search of a Level 2 Help Desk Analyst to be a part of our team located in San Diego, California. This role offers a short term contract employment opportunity in the IT industry. As a Level 2 Help Desk Analyst, you will be tasked with solving problems, making decisions, and organizing and planning tasks, all while demonstrating technical expertise and effective communication.

Responsibilities:

• Analyze and solve problems promptly, escalating to appropriate authority when necessary

• Anticipate potential problems and take measures to prevent their occurrence

• Manage time effectively, meeting deadlines and adjusting priorities as necessary

• Communicate important information proactively, responding to internal and external communications promptly and effectively

• Measure, track, and report results while maintaining quality, values, and integrity

• Continually upgrade technical skills and knowledge, adapting to new technology quickly and effectively

• Support organization policies to improve technology across teams

• Share expertise with others, demonstrating technical mastery

• Use Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, and Desktop Hardware to contribute value to the team. Requirements • Possession of strong knowledge and experience in Citrix Technologies

• Proficiency in handling and managing Database systems

• Familiarity with EO/IR systems is required

• Ability to work with Lotus Notes and other Microsoft suite of products

• Adept at managing Active Directory

• Hands-on experience with Computer Hardware

• Proficiency in Configuration Management

• Experience in Deskside Support is essential

• Knowledge and experience in handling Desktop Hardware is a must

• Ability to communicate effectively and professionally with clients and team members

• Must demonstrate problem-solving skills and ability to multi-task

• Willingness to learn new technologies and maintain industry knowledge

• Excellent customer service skills and client focus

• Ability to work in a team-based environment

• Strong written and verbal communication skills. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .