*Remote and must live in San Diego County*

Job Description

Job Summary

Molina Health Plan Network Provider Relations jobs are responsible for facility provider training and education, in alignment with Molina Healthcare's overall mission, core values, and strategic plan and in compliance with all relevant federal, state and local regulations. Provider Relations staff are the primary point of contact between Molina Healthcare and contracted provider network. In partnership with Associate Vice-President, manages and coordinates the Provider Services activities for the state health plan. Works with direct management, corporate, and staff to develop and implement standardized provider servicing and relationship management plans.

Job Duties

Manages the Plan’s Provider Relations functions and team members, specifically for facilities including but not limited to hospitals and skilled nursing facilities. Responsible for the daily operations of the department working collaboratively with other operational departments and functional business unit stakeholders to lead or support various Provider Relations functions with an emphasis on facilitating claims resolutions, education, outreach and resolving provider inquiries.

• In conjunction with the Associate Vice President, Network Strategy & Services, develops health plan-specific provider engagement and issue resolution strategies for purposes of supporting the facility network of Participating Providers to serve the health care needs of the Plan's patients or members.

• Oversees and leads the functions of the facility external provider representatives, including leading Joint Operation Committee meetings (JOC's), developing and/or presenting policies and procedures, training materials, and reports to meet internal/external standards.

• Manages and directs the Provider Relations facility representative staff including hiring, training and evaluating performance.

• Assists with ongoing provider network development and the education of contracted network providers regarding plan procedures and claim payment policies.

• Develops and implements tracking tools to ensure timely issue resolution and compliance with all applicable standards.

• Oversees appropriate and timely intervention/communication when providers have issues or complaints (e.g., problems with claims and encounter data, eligibility, reimbursement, and provider website).

• Serves as a resource to support Plan’s initiatives and help ensure regulatory requirements and strategic goals are realized.

• Ensures appropriate cross-departmental communication of Provider Relation's initiatives and contracted network provider issues.

• Designs and implements programs to build and nurture positive relationships between contracted providers, ancillary providers, hospital facilities and Plan.

• Develops and implements strategies to increase overall provider engagement and collaboration across departments with engagement in HEDIS and quality initiatives.

• Engages contracted network providers regarding cost control initiatives, Medical Care Ratio (MCR), non-emergent utilization, and CAHPS to positively influence future trends.

• Develops and implements strategies to reduce member access grievances with contracted providers.

Job Qualifications

REQUIRED EDUCATION :

Bachelor's Degree in Health or Business related field or equivalent experience.

REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES :

• 5-7 years experience servicing individual and groups of physicians, hospitals, integrated delivery systems, and ancillary providers with Medicaid and/or Medicare products

• 5+ years previous managed healthcare experience.

• Previous experience with facilities such as hospitals and skilled nursing facilities and other facilities-based and providers.

• Experience demonstrating working familiarity with various managed healthcare provider compensation methodologies, primarily across Medicare or Medicaid lines of business, including but not limited to: fee-for service, value-based contracts, capitation and delegation models, and various forms of risk, ASO, agreements, etc.

• Experience with preparing and presenting formal presentations.

• 2+ years in a direct or matrix leadership position

• Min. 2 years experience managing/supervising employees.

PREFERRED EDUCATION :

Master’s Degree in Health or Business related field

PREFERRED EXPERIENCE :

• 5-7 years managed healthcare administration experience.

• Specific experience in provider services, operations, and/or contract negotiations in a Medicare and Medicaid managed healthcare setting, ideally with different provider types (e.g., physician, groups and hospitals).

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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Pay Range: $66,560 - $129,589.63 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.