This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8:15AM - 5:15PM, schedule (occasional Saturdays included from 7:45AM - 11AM) located at our Scripps Coastal Medical Center in Carlsbad. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health? AWARD-WINNING WORKPLACE: * Made Becker’s 150 Top Places to Work for 2024 * Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024 * #5 in Fortune Best Workplaces in Healthcare 2023 * #78 in PEOPLE Companies that Care 2023 * #95 in Fortune 100 Best Companies to Work for 2023 * Nearly a quarter of our employees have been with Scripps Health for over 10 years

Join a caring team supporting Scripps Coastal Medical Center Carlsbad as a Patient Service Representative in the Family Practice department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

*Required Qualifications: *

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in customer service or a healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Job: *Business Office

Organization: *Scripps Coastal Medical Center

Title: Patient Service Representative - Family Practice - Carlsbad

Location: Northern San Diego County-CARLSBAD-SCRIPPS COASTAL MEDICAL CENTER - CARLSBAD

Requisition ID: 242007621