Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver. We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions. Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit. Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.

PURPOSE OF JOB

The purpose of this job is to perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process premium billings.

• Produce accurate and timely billings in several billing applications.

• Process interim, revised interim, finals, and revised final billings.

• Calculate audit billings manually when necessary for accuracy.

Provides premium billing services to customers.

• Reviews and responds to emails received by department group email account.

• Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.

• Handles customers calls from agents and policyholders.

• Assists with reporting payroll and processing payments.

• References several systems to research policy information.

• Updates email contact and coordinates address changes.

Performs departmental administrative tasks.

• Process letters, emails, and other items as requested.

• Process cancellations and reinstatements notices as required.

• Manage data entry input in several applications making sure they are current and accurate.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High School diploma or General Education Development (GED) required. Associate’s degree preferred. Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

Knowledge of basic math and accounting concepts is required. Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred. Ability to understand and carry out simple instructions in standard situations. Must be Customer service oriented with strong organizational skills and attention to detail. Works well independently and as part of a team. Ability to effectively present information to policyholders, agents, and internal parties.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

The current range for this position is

$18.65 - $29.41

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference

• You will have a voice and feel a sense of belonging

• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

• Bonus potential for all positions

• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

• 10 paid holidays throughout the calendar year

• Want to continue learning? We’ll support you 100%

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the virbrant company we are today.