Job Information
Aimbridge Hospitality Front Desk Agent -- $28 per hour including full benefits in San Francisco, California
Job Summary
Do you genuinely enjoy meeting with people around the world on daily basis? Are you passionate about creating unforgettable memories for guests? Are you curious about different culture? If your answers are a big “Yes”, we’ve got the perfect job for you! Hyatt Centric Fisherman’s Wharf has been welcoming guests from all around the world since 1990. We are very proud to provide the best vacation/conference experiences for our guests. Please join our fabulous Front Desk team to be part of this exciting journey. Since hotel business is 24/7, you need to be able to work early mornings, afternoons and nights including weekends and holidays. We are looking forward to hearing from you!
Responsibilities
QUALIFICATIONS:
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for this position are:
High school degree or equivalent
Strong computer skills, prefer Opera experience
Pleasant telephone demeanor
Ability to handle stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings and weekends
RESPONSIBILITIES:
+ + Checking guests in and out of the hotel in a efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Interacting with hotel associates in a professional manner, assisting other departments with necessary information
Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
Routing inbound calls on the switchboard and assisting callers with inquiries as needed
Providing callers with accurate information on hotel facilities and services
Supporting Bell & Valet per business needs
Maintaining an up to date working knowledge of all property amenities as well as any special events
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Property Details
Chic Hotel In San Francisco’s Waterfront Neighborhood
Hyatt Centric Fisherman’s Wharf is centrally located near San Francisco landmarks including Pier 39, Ghirardelli Square, and the historic network of cable cars. Venture out to the Golden Gate Bridge and beyond from your convenient accommodations in Fisherman’s Wharf.
What Travelers Love:
The unbeatable location: Right in the heart of Fisherman’s Wharf, close by to San Francisco’s top attractions
Eclectic rooms: Decorated with a nod to the nautical neighborhood surrounding the hotel
Lounge by the pool: Soak up the California sunshine at the heated courtyard swimming pool
Stylish dining options: Savor the flavors of San Francisco by Brick & Beam’s fireplace
Elegant events: More than 19,000 sq ft of meeting and event space for large conferences and weddings
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min
USD $16.00/Hr.
Compensation Mid
USD $17.93/Hr.
Compensation Max
USD $21.52/Hr.
Apply for this position (https://careers-aimbridge.icims.com/jobs/328441/front-desk-agent----%2428-per-hour-including-full-benefits/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyHyatt Centric Fisherman`s Wharf
Posted Date4 weeks ago(5/17/2024 5:08 PM)
ID2024-328441
LocationUS-CA-San Francisco
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time