Summary The Program Analyst (Data and Quality Improvement Coordinator), is located within the Dermatology Service at the San Francisco VA Health Care System. The purpose of the position is to work with the Office of Connected Care (OCC) Teledermatology Lead to coordinate and serve as a principal data analyst of a large quality improvement (QI) program. Responsibilities The Program Analyst will serve as implementation evaluation and quality improvement coordinator and analyst and is an individual with knowledge of the principles of implementation science and quality improvement (IS/QI). The individual will assist in managing and running quality improvement and implementation science evaluation activities mandated of telehealth operations required by VA, and may assist with other QI and investigative projects as directed by the clinical teledermatology lead, including: Major Duties and Responsibilities Accessing and utilizing large databases such as VSSC, PowerBi, CDW, and extracting data from these guided by knowledge of IS/QI goals to understand telehealth utilization across VA. Accessing and utilizing clinical electronic health records such as VistA, VistA/CPRS/VistAImaging and Virtual Care Manager in order to seek and validate data, and to identify QI issues at the facility and patient level. Apply statistical methods to analyze data and organize data to see telehealth utilization patterns and trends across VA. Accessing and utilizing platforms such as Redcap, Qualtrics, and VINCI to design surveys and datasets and to organize and process sensitive data in order to design surveys and analyze survey data. Assist in collection of qualitative data by helping to create and encode structured surveys and interview scripts, and by assisting with transcription of interviews. Organize and analyze qualitative data using statistical methods and Atlas in order to discern thematic patterns in data. Organize team meetings, communicate with team members and collaborating program offices under the direction of the Teledermatology Lead. Communicate with other stakeholders, including patients. Assist in marketing activities and market data analysis of mobile telehealth products by coordinating with relevant program offices/operational partners in order to analyze and optimize implementation of teledermatology innovations. Help prepare multimedia presentations based on IS/QI data under direction of the Teledermatology Lead to share progress and leads with VA stakeholders and operational partners. Assist in preparation of reports, memoranda, applications, and manuscripts for publication, and assist in responding to requests and inquiries from other entities such as VA program offices, academic affiliates, and other stakeholders. Assist to ensure that documentation and storage of study files meets legal and VA IT requirements. Work Schedule: Monday- Friday, 8:00am- 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Data and Quality Improvement Coordinator)/PD03041O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For this position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: practical knowledge of implementation science and quality improvement principles, practice, procedures and techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature. In-depth knowledge of the structure and function of at least one large database, such as VSSC, PowerBi, and corporate data warehouse (CDW), but not limited to these examples. Knowledge of IS/QI frameworks, theories, and models in order to understand the basis for VA implementation strategies, and to knowledgably organize implementation data according to common theory and models. Knowledge of Federal and VA regulations appropriate to quality improvement (QI) work, including awareness of the differences between QI and research to ensure that data collection and sharing activities comply with VA regulations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related, which demonstrates the knowledge, skills, and abilities necessary to do the work of this position. This education must have been obtained in an accredited college or university. (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education as described above. You will be rated on the following Competencies for this position: Clerical Communications Computer Skills Manages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work will involve on-site work, as well as remote communications with other team members and collaborators during IS/QI meetings. The work involves physical activities typically found in an office-based work environment, i.e., some standing, walking, bending, lifting of light items, and driving an automobile. The work requires adequate hearing, vision, and locomotor capabilities. No special physical demands are required to perform the work. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as VA healthcare facilities, offices, meeting and training rooms, or libraries. The work area is adequately lighted, heated and ventilated. Work will be conducted in a safe manner adhering to Medical Center safety policies. Travel may occasionally be necessary for team meetings or presentations at conferences. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.