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Catholic Charities of San Francisco Marin San Mateo Resource Coordinator (San Francisco, CA) in San Francisco, California

Resource Coordinator (San Francisco, CA)

ORGANIZATION SUMMARY

Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

PROGRAM & POSITION SUMMARY

Responsible for obtaining information about services and good that maybe provided by local non-profits, government agencies, foundations, etc. that may be needed to assist clients back to pre-disaster self-sufficiency; responsible to maintain service lists as needed specific to counties of jurisdiction that case managers can refer clients to for assistance and coordinate with local partners as needed.

Given the nature of climate change and that a federal disaster has been declared in one of the three counties served by Catholic Charities every year since 2018, it is expected that additional projects will be added to this program over time. However, the funding for this position is not guaranteed beyond the current disaster funding, which runs through January 2025

ESSENTIAL DUTIES & RESPONSIBILITIES

Conduct outreach in the community to raise public awareness of the disaster case management program and connect with local agencies to identify all resources available for the program.

  • Participate in local meetings and events to build relationships between community members, local officials, and local organizations as needed.

  • Maintains open lines of communication with all organizations providing disaster recovery resources.

  • Complete and continuously update database of all community agencies and local resources available for disaster survivors to assist clients in their road back to pre-disaster self-sufficiency.

  • Serves as community liaison between Catholic Charities and local entities who desire to provide services to disaster survivors.

  • Complete reporting as required to ensure compliance with DCMP monitoring and compliance requirements as well as monitoring efficacy of referrals.

  • Responsible for database maintenance and development, including researching, updating, and maintaining community resource database files to ensure integrity and reliability of information.

  • Participate in related program, organization and community meetings as assigned.

  • Maintain proper client and program documentation.

  • Represent the program and organization at outside meetings as needed.

  • Attend meetings and training programs, as requested.

  • Commitment to the Mission and Vision and Core Values of Catholic Charities.

  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

  • High School diploma or GED required. Bachelor’s degree preferred.

  • Minimum 3 years professional experience.

  • Previous experience in disaster recovery preferred

  • Other relevant experience will be considered.

Knowledge, Skills & Abilities :

  • Excellent interpersonal, organizational, and managerial skills.

  • Highly motivated self-starter with ability to produce results without extensive supervision.

  • Ability to prioritize and handle multiple complex tasks.

  • Ability to convene and lead meetings.

  • Existing knowledge of state, county, and local community-based agencies servicing disaster survivors highly preferred.

  • Existing knowledge and understanding of Disaster Case Management requirements and case planning.

  • Proficient with Microsoft Office Suite.

  • Ability to speak Spanish, Tagalog, or Cantonese is preferred.

  • Must be able to read and write English

  • Ability to communicate clearly in both verbal and written forms.

  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening –

Negative Tuberculosis Test: N/A

First Aid

Certificate: N/A

COVID-19

Proof of Vaccination: N/A

Council on Accreditation (COA) roles

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • FrequentBending, standing, stooping, kneeling, reaching, twisting, and walking.

  • Frequent Lifting, pushing, and pulling.

  • Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

  • Driving is not required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May need to enter private residences during the course of client home finding/housing search.

  • Occasionally exposed to outside weather conditions.

  • Noise level in work environment is usually moderate.

  • May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.

  • The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.

  • The worker is subject to outside environmental conditions: No effective protection from weather.

  • The worker is subject to noise: Noise level in work environment can be moderate to excessive.

  • Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

  • The work environment includes traveling using various modes of transportation.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: Program Operations

This is a full-time position

Union status: Union

Fingerprinting clearance: Required

TB Screening:

COVID-19 Proof of Vaccination: Not required

Pay Range: $68K- $75K

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