The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Deadline to Apply: June 27, 2024

Salary: $148,304 to $189,306

Schedule: Varies

Work Location: 1455 Market St, 7th Floor, San Francisco, CA

Please Note: A cover letter and resume must be attached to the online application. In addition, applicants must complete the supplemental questionnaire as part of the online application process.  Please click HERE (https://forms.office.com/r/H0BvYHbbig)  to complete the questionnaire.

Under direction of the Senior Operations Manager of the Transportation Management Center (TMC), the Transit Operations Manager of the TMC is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of the TMC. The position develops, implements, and maintains policies, Standards Operating Procedures (SOP), and administratively monitors practices and controls, in order to obtain smooth and effective operation of the TMC; coordinates the work activities of the TMC floor staff and training staff between shift changes to prevent delays in required actions and/or improve programs or services; receives and analyzes division and Agency reports, and is responsible for managing TMC’s overtime; prepares monthly and annual reports; directs the gathering and analysis of information necessary to document and evaluate processes; identifies, recommends, and implements alternative approaches, improvements, or changes; negotiates and resolves difficult and complex issues and problems within Transit Operations; serves as the TMC liaison for both internal and external stakeholders; leads the implementation of division, service quality, and Agency goals, objectives, policies, and priorities the TMC.

Examples of Important and Essential Duties

• Provides oversight of the overall transit operations at the TMC in accordance with established policies and directives when the Senior Operations Manager is not on duty.

• Provides direction and supervision of the transportation operations within the TMC.

• Manages the TMCs effectiveness and efficiency of the service delivery system and recommends areas of improvement.

• Manages TMC floor managers and works with them on leadership skills and accountability.

• Develops, implements, and ensures adherence to policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.

• Prepares weekly reports on service quality and data collected at the TMC.

• Coordinates between Transit Division on all other SFMTA work units to support effective customer service and works to improve the overall customer experience.

• Represents the Senior Operations Manager at meetings when necessary.

• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university; AND

• Five (5) years of experience in transportation-related operations and service management such as: directing and coordinating public transportation services; AND

• Three (3) years of the above experience must include supervising staff; AND

• Possession of a valid, unrestricted class C Driver License

Substitution:

Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000) of qualification experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Notes:

• Four (4) years of the transportation-related operations and service management experience must include professional level experience which consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations.

• One (1) year of the transportation-related operations and service management experience must be in mass transit rail operations.

• The incumbent must be able to obtain Bus Controller and ATCS certifications within 12 months of notification, but no later than sixteen (16) months of appointment and maintain it throughout the duration of employment.

Desirable Qualifications:

• Experience in multi-modal mass transit related in operations and service management.

• Experience in Labor Relations.

• Strong written and verbal communication skills.

• Knowledge and experience in train and bus dispatching.

• Ability to effectively mentor staff.

• Experience in staff development and training.

• Understand safety aspects related to transit operations, including workforce coordination.

• Ability to work in a time-sensitive environment and be ready to take action on unanticipated events and emergencies.

• Strong leadership skills include fostering a team environment by maintaining clear lines of responsibility and accountability.

• Supervisory experiences with Rail operations.

   

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

Drug Testing:

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

• Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)

• Conviction History

• Employee Benefits Overview (https://sfdhr.org/benefits-overview)

• Equal Employment Opportunity

• Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

• ADA Accommodation

• Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Silvia Yuan, Human Resources Analyst at Silvia.Yuan@sfmta.com.  

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.