Essential Job Functions:

• Lead day to day operations on respective shift

• Support and facilitate coaching, counseling, and development of GSOC Operators on shift

• Oversee the implementation and application of policies and procedures

• Provide Quality Assurance of written reports and communications out of the GSOC

• Engaging on Client set best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, or customer brand

• Flawless execution of Customer Communications and Escalation process to applicable stakeholders concerning any/all business impact related events

• Produce and review Incident Reports

• Support, supervise, and assist GSOC operators as they prepare, respond, and mediate crisis related incidents

• Support Operators in monitoring cameras, alarms, dispatch associated calls via telephone and radio, operate access control technology and intelligence reporting

• Supports leadership during critical incidents

• Ensures operational readiness for incident response

Additional Job Functions:

• Perform other related duties and special projects as required

• Gather and prepare reports on individual and team performance metrics.

Minimum Qualifications and Requirements

• High school diploma or equivalent required

• At least 18 years of age

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

• 1-3 years of Leadership experience.

• 3-5 years of Corporate Security or GSOC environment experience.

• Strong analytical, critical thinking and problem-solving skills.

• Strong background in interpersonal and networking skills with a strong ability to work in a team environment.

• Able to work under stressful conditions and adhere to tight deadlines

• Able to manage multiple streams of work in a fast-paced environment.

• Above average in computer applications, general understanding of security systems and general technical aptitude through demonstrated experience.

• Excellent verbal and communication skills.

• Problems solving for logical solutions and remain calm and professional under stress.

• Strong decision-making ability during both crisis and non-crisis situations.

• Able to work with highly confidential information.

• Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.

• Able to work and communicate effectively with all levels of leadership

• Able to analyze threats for real time impact to the client operations with the ability to develop and direct mitigation strategies

With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

EOE/M/F/Vet/Disabilities

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.