Job Family: Customer Services

Req ID: 431380

As a Lead Customer Training Engineer, you will be responsible for all aspects of training delivery and training content development for EBS products. This role requires immediate readiness to take on responsibilities and deliver results.

Training will be delivered in three methods: in-person class delivery, online class delivery, and self-paced training materials available on demand. Most in-person classes are held at customer sites. You will work with the account teams and learning services operations team to scope out the agenda and schedule training events.

You will work with your colleagues in the training team, customers, sales, product division, and support teams to determine enhancements to existing classes and identify new courses for development. Based on this guidance, you will plan and create training materials for all delivery methods. These courses will be presented not only by you but also by other instructors worldwide. The training materials include lectures, hands-on labs, and assessments reinforcing learning.

The primary objective of this position is to develop and deliver high-quality training that will increase customer knowledge and drive product adoption at customer sites.

Essential Duties:

Training Delivery:

• Be prepared and knowledgeable in the subject matter, the tools, and the training materials.

• Answer student questions professionally, and as needed, note the question, ask the product or support group, and get the answer back to the student promptly.

• Report any items that need action generated during the training event to the product group, support, sales, and Learning Services.

• Review class feedback gathered in surveys or other means and take appropriate action to improve the class materials and your performance continually.

Training Development:

• Update training materials based on the product release schedules.

• Work with the training team to develop the curriculum plan for creating new classes and maintaining existing courses.

• Get buy-in for your planned training content from other instructors and support from the product and support groups.

• Utilize standard templates and processes (Microsoft Word, PowerPoint, Camtasia, and AI-powered processes) to create high-quality training materials.

• Hold reviews for updates and beta classes for new classes to gather feedback for improvements. Implement the improvements.

• Get Involved in the specification and review of materials developed by colleagues.

• Work with the training operations and editing teams to release the training classes.

• Mentor junior members of the team.

Continuous Learning and Development:

• Continue to learn more about methodologies, tools, and new features in your technical expertise area.

• Attend company technical training conducted by the product division to stay technically current.

• Identify opportunities to improve your presentation and teaching skills continually.

• Work with the product and support groups to learn more about the tools and how they are used at customer sites.

Relationships:

• BSEE or MSEE

• Develop cross-functional relationships with the product group and support, sales, and various groups in the learning services team.

• using, supporting, selling, or marketing the product area.

• Developing and/or delivering training; or equivalent combination of education and experience is highly recommended.

• Strong knowledge of adult learning theory and experience in technical training development, preferably in a technical environment is a plus.

• Prior customer facing experience required

• Prior experience with Xpedition and Valor NPI a plus.

• Experience developing and/or delivering technical training is a strong plus

Knowledge & Skills:

• Prior experience with Siemens EDA EBS products and solutions (Xpedition, PADS, HyperLynx and Valor NPI) is a plus.

• The ability to determine the suitability of training materials based on learner skill level and learning style is required.

• Must have the skills to distill complicated subject matter into a customer-focused training session. The candidate must also have excellent customer-focused writing and editing skills.

• Must have demonstrated ability to work well in a cross-functional team environment and work collaboratively on a team.

• Demonstrated ability to respond to multiple conflicting priorities, manage changing priorities, and respond appropriately to unexpected changes.

• Must possess time management, communication, interpersonal, verbal, listening, problem-solving, troubleshooting, decision-making, and organizational skills.

• Reacts well in collaborative discussions, clarifies situations, remains open to all sides, stays focused on resolution, develops others and own ideas.

• Ability to learn new products and develop/deliver training content for them.

Travel/Lock

• Located in North America region (Remote)

• Up to 40% travel per year (includes international travel)

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The total cash compensation range for this position is $116,900 to $233,800 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

#LI-EDA

#LI-HYBRID

#LI-CM1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .