Date: Jun 20, 2024

Location:

San Juan-Cupey, PR

Company: Popular

Workplace Type: On-site

Seasonal Claims Specialist

AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Seasonal Job Opportunity

General Description

The Fraud Recovery Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.

Essential Duties and Responsibilities

• Investigates complaints received by phone, email or mail and through the internal claims system.

• Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.

• Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.

• Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.

• Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.

• Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.

• Perform other tasks related to fraud and to the recovery process with the brands as assigned

Education

• 60 Bachelor's Degree Credits Approved

Experience

At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.

Other Qualifications

• General knowledge of the financial industry

• Basic knowledge of regulations E and Z

• Knowledge in Office 365

• Skills in data entry

• Bilingual: English and Spanish

Region Locations

San Juan, Cupey.

On site Job Opportunity.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

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